DEBORAH ADU
Banking Professional
PROFESSIONAL SUMMARY
Dedicated and result oriented banker with over 15 years’ experience including banking operations, customer service, and electronic banking operations inclusive of card payments, E-settlement and reconciliation. An outstanding team player able to work with technical and non-technical departments in ensuring issues are resolved and transactions reconciled.
PROFESSIONAL SKILLS AND COMPETENCIES
• MS Excel, Word and Power Point
• Communication skills (written and oral)
• Attention to details with ability to detect errors.
• Analytical and problem-solving skills.
• Organizational and time-management skills
• Customer service oriented
• Excellent work ethic
• Knowledge of TWCMS, FIMI and Finacle
• Interpersonal and relationship skills
PROFESSIONAL EXPERIENCE
Electronic Banking Officer Sept 2012 – March 2023
Branch Teller and ATM CustodianOct 2008 – Aug 2012
Responsibilities and Achievements:
• Implement efficient banking processes through work flow automation.
• Administer deployment of all electronic banking products including bill paying services and liaise with business solutions providers to ensure user satisfaction and technical compatibility.
• Prepare monthly reconciliation and settlement of all credit card transactions.
• Maintain all credit card limits and conduct monthly repayment exercise to recoup indebtedness.
• Process credit card contracts and debit card requests (Verve, Visa and MasterCard) bank wide with zero error.
• Resolve complex issues raised by customers including inter and intrabank customers while transacting with Visa Credit Card using FIMI and TWCMS application and escalating where necessary.
• Provide in-depth training for over 5,000 customers on bank services and available access channels.
• Provide technical support to consumers using the online banking and electronic payments platform.
• Prepare and ensure timely invoice payments for card purchases and personalization.
• Handle card stock GL reconciliation monthly including efficient and organized distribution of all debit and credit cards bank wide.
• Processing bank settlements for diverse products used on different channels of payment.
• Oversaw ATM balances, refilled cash as needed, and ensured the system was in good working condition.
• Process cash deposits and withdrawals, examine and verify transaction details.
• Handle foreign exchange transactions and preparation of currency transaction reports.
• Supervise and train over 100 new staff providing relevant support where necessary.
PROFESSIONAL EXPERIENCE
Premium Trust Bank
Lead, Reconciliation E-Banking Operations March 2023-Oct 2025
• Reconciliation of all assigned E-Banking accounts
• Investigation and resolution of exceptional items on assigned accounts.
• Collaborate with settlement teams to ensure that all settlements and reversals are passed timely.
• Timely submission of mid-month and monthly proof of accounts.
• Daily review of accounts to ensure that long outstanding entries are resolved.
• Escalate abnormal trends in accounts to the Unit head.
EDUCATION
PGD Education2018
National Open University of Nigeria
B.Tech. Computer Science 2006
Federal University of Technology, Owerri, Nigeria
