Adrienne Thomas

Adrienne Thomas Charlotte, NC-– - OBJECTIVE: Obtain a position in training and development where I can help the company and individuals grow to their fullest potential. WORK EXPERIENCE Senior Analyst/Facilitator/Instructional Designer, Payroll Training Compass Group – Corporate Charlotte, NC January 201-present Develop and facilitate new hire curriculum using ADDIE process through authoring tools – Articulate Storyline, PowerPoint and Word Merged five e-learnings into one e-learning with branches using Articulate Storyline Facilitate new hire training & software webinars Develop animated video, hand-on activities and scenarios, facilitator and participant guides and job aids Facilitate ice breakers, soft skills training for Active Listening, Written Communication and Email Etiquette Produce monthly department newsletter Payroll Tax Analyst Ingersoll Rand Davidson, NC October 2017-January 2018 Review, research, and resolve tax jurisdiction inquiries. Training Facilitator Walmart - Global Business Services  Charlotte, NC May 2017 to September 2017 Facilitated change management curriculum Updated curriculum PowerPoint slides, interactive participant and facilitator guides from Spanish translation to American colloquiums Payroll Tax Manager TriNet  Fort Mill, SC January 2014 to March 2017 Manual calculation of Group Term Life Insurance imputed income for W2 statements. Manual balance of W2 to check calculations. Used Salesforce CRM Learning Specialist ADP   Alpharetta, GA April 2010 to July 2013 Delivered payroll customer service and ADP software instructor-led training to 100+ new nonpayroll contract employees (70% became permanent employees) using role-playing simulations, team exercises, group discussions, video, and lectures.  Delivered soft skills virtual training via WebEx and Live Meeting for topics such as Customer Service, Crucial Conversations, and Net Promoter System, etc., using breakout rooms, real-time polls, remote technical assistance, quizzes, and attention monitoring tools.  Developed pre-work, facilitator and participant guides, learning games, job aids, and assessments for participants to ensure training was interactive and effective.  Trained payroll subject matter experts on policies, procedures, and complex payroll items to reduce payroll errors, and ensure employee pay was as accurate as possible.  Administered complete training curriculum using Learning Management System tools including Cornerstone, Learning Edge, and QuestionMark. Enrolled associates in training, verified curriculum completion, and assessed participant evaluations.  Managed classroom environment for the diverse population of ages, education levels, and work experience of 2-18 associates for their first 90 days of employment to ensure new employees understood the company culture and technical skills they needed to perform their jobs.  Provided training metrics for attendance, participation, assessment scores and job readiness to Learning Management team and Service Team Management.  Received evaluation scores for overall trainer instructor-led and virtual instructor-led evaluation scores of 95% and overall course evaluations of 91%. Payroll Consultant ADP  Alpharetta, GA February 2006 to April 2010 Trained payroll staff and call center employees on customer services skills such as how to ask probing questions to better obtain the root cause when resolving tax and other payroll related issues  Developed root cause analysis to improve efficiency for payroll and year-end processes Participated in process improvements to enhance the performance and efficiency of the payroll department Assisted in the development, testing, and implementation of new or modified system changes to meet shifting requirements. EDUCATION BS in Marketing Management/Speech Communications University of North Carolina at Greensboro  Greensboro, NC SKILLS Facilitator (10+ years), Microsoft Office (10+ years), Adobe Photoshop (1 year), Adobe Illustrator (1 year), Facilitator (10+ years), Articulate Storyline 360 (8 months), Captivate 9 (6 months), Salesforce (3 years) Project management (3 years) LINKS http://www.linkedin.com/in/adwthomas https://adwthomas.wixsite.com/learninganddesign CERTIFICATIONS/LICENSES Instructional Design Certificate Association of Talent Development Currently pursuing online study Toastmasters Advanced Communicator Bronze/Advanced Leader Bronze April 2010 to Present Demonstrates superior leadership and speaking skills GROUPS Toastmasters July 2007 to April 2010 VP Education, President World Class Leaders Chapter July 2018 – June 2019 VP Public Relations Compass Speaks Out Chapter July 2018-June 2019 District 37, Area 31 Director Association for Talent Development – Charlotte Chapter May 2017 – present VP of Professional Development January 2020 – December 2020 Co-VP of Programs ADDITIONAL EDUCATION Pursuing Instructional Design Certificate – Association of Talent Development Instructional Design: Agile Instructional Design  Instructional Design: Creating Video Training  Instructional Design: Working with SME's  Instructional Design: Adult Learners  Instructional Design: Models of ID  Instructional Design: Needs Analysis  Instructional Design: Storyboarding  Instructional Design: The Neuroscience of Learning Graphic Design for Business for Professionals Photoshop Basics Gimp Essential Inkscape Essential