Adrielle Anatalio

With over five years of experience in customer service, I’ve had the opportunity to work with a variety of eCommerce brands in industries such as lifestyle, beauty, and retail. My focus has always been on creating positive and seamless experiences for customers while supporting business operations through efficient communication, organization, and problem-solving.

I’ve handled a wide range of customer interactions including order management, returns and exchanges, warranty claims, personalization support, and product inquiries. I take pride in managing each case with empathy, accuracy, and professionalism, ensuring every customer feels heard and valued.

I’m highly experienced in using Zendesk, Gorgias, and Kustomer for ticket management, as well as Shopify and Magento for order processing and tracking. My ability to quickly learn and adapt to new tools has allowed me to streamline workflows and maintain exceptional service quality across different brands and platforms.

What sets me apart is my attention to detail, strong communication skills, and proactive approach to resolving issues before they escalate. I thrive in fast-paced environments and enjoy collaborating with teams to improve systems and exceed customer expectations.

I’m passionate about delivering meaningful support that strengthens brand loyalty and contributes to long-term success. If you’re looking for someone who brings reliability, initiative, and a genuine commitment to service excellence, I’d love to be part of your team.