Adrian S. Rambano

ADRIAN S. RAMBANO Home Address: Block 23 Lot 18 Phase 5 Sarmiento Homes Subdivision, Muzon, San Jose Del Monte, Bulacan, Philippines 3023 Mobile Number: - Email address:-Career Objectives To further enhance and develop my knowledge, skills and abilities in this chosen field, thus attaining a level of competency that will complement both corporate and global needs and demands; to get a decent job in steadily growing companies. Work Experience VXI Global Holdings, B.V. Team Leader February 2011 – May 2016 1. Provides operational and supervisory support to 20 - 40 call center agents. 2. Listens in to live or recorded calls to ensure that agents are providing excellent customer service and adhering to company standards in handling customer calls. 3. Ensures agent development and motivation by administering coaching and feedback sessions. 4. Accomplishes administrative tasks and submits deliverables/reports on time which include performance reviews, team scorecards and coaching write-ups. Emirates Fast Food LLC (McDonald's UAE) 2nd Assistant Manager September 2006 – February 2009 1. Manages people, product and equipment to ensure smooth daily operations. 2. Accomplishes restaurant systems like ordering, scheduling, and training. 3. Performs administrative tasks like, payroll, recruitment, employee counseling. Golden Arches Development Corporation (McDonald's Philippines) 2nd Assistant Manager May 1998 – September 2006 1. Manages people, product and equipment to ensure smooth daily operations. 2. Accomplishes restaurant systems like ordering, scheduling, and training. 3. Performs administrative tasks like, payroll, recruitment, employee counseling. Skills and Characteristics - - Can work well with MS Office programs such as Outlook, Word, Excel and Power point Age adjusted IQ score of 110 (Above average) on www.intelligencetest.com Fluent in the English language (written and spoken). B2 level in English Grammar and Vocabulary on www.examenglish.com and B2 level in spoken English based on Berlitz phone assessment. Works with minimum supervision, keen to details and very organized Proactive and anticipates client needs Flexible in terms of work availability and schedule Fast learner and self – starter Educational Background College Pamantasan Ng Lungsod Ng Maynila (University of the City of Manila) (Bachelor of Science in Social Work) June 1998 – March 2000 Personal Details Date of Birth : July 9, 1981 Place of Birth : Tondo, Manila Age : 35 Status : Single Height : 5’ 5” Weight : 122 lbs. Religion : Roman Catholic Citizenship : Filipino I attest to the truthfulness of the information given above to the best of my knowledge. Adrian S. Rambano