Adrian Joseph S. Pinoy

ADRIAN PINOY Sales Representative CONTACT --https://www.linkedin.com/in/adrianpinoy-338ba8178/ 105 P. Mariano St. Brgy. Ususan, Taguig City. Philippines EDUCATION- BS - ARCHITECTURE Ateneo de Davao University - BS - INDUSTRIAL DESIGN DLSU - College of St. Benilde 2005 - 2009 AS - ELECTRONIC TECHNOLOGY Irvine Valley College, OC, SKILLS, STRENGTHS & TRAITS Public Relation Learning Skills Problem Solving Analytical and critical thinking skills Adaptability Communication skills Customer service skills Goal-oriented Team Player Empathy, trust, and relationship-building skills Resilient Persistent Accountable Passionate Curiosity Business ethics and compliance knowledge ABOUT ME I have about 19 years of experience in Sales, Marketing, Account Management & Operations in the industries of IT, F&B, Healthcare & Automotive. Eager to learn and be a sponge every time I get a chance. I'm efficient, hardworking, effective, trustworthy and have a great work ethic. I can manage and lead a team also. I'm in the middle of proficient and expert when it comes to using Microsoft Office, iWork, Google Suite apps, Canva, Adobe Photoshop, Trello, RingCentral, Pipedrive, Salesforce, Slack and Zuitte. My PR, social skills & the use of social media apps are my strongest qualities. WORK EXPERIENCES September 2024 - February 2025 Autohub Group - ZEEKR BGC, Taguig City SALES REPRESENTATIVE Explain all features and benefits of new and used cars to guests. Learn to overcome objections and thrive in sales situations. Be the vehicle expert. Know the in’s & the out’s of product offerings, optional packages & latest technology. Turns inbound phone calls and internet inquiries from customers into appointments. Spends time with customers to determine their needs and discuss vehicle options that fit their needs. Follows up with prospective customers and existing customers to confirm their satisfaction and generate leads. Assist with lead generation by managing incoming email leads and set appointments for vehicle demonstrations over email and text communication. Present and demonstrate inventory. Establishes personal income goals that are consistent with dealership standards of productivity, and devises a strategy to meet those goals. Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles. Remain up-to-date on products, market trends and certification. Jan 2022 - July 2022 VXI Global Holdings, Inc - AT&T Services Buendia Ave., Makati City Customer Support Representative Used of AT&T applications for Mobile, Cable TV and Internet. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that we can answer questions. Processing orders, forms, applications, requests. ADRIAN PINOY Sales Representative Keeping records of customer interactions, transactions, comments, and complaints. CONTACT --https://www.linkedin.com/in/adrianpinoy-338ba8178/ 105 P. Mariano St. Brgy. Ususan, Taguig City. Philippines EDUCATION- BS - ARCHITECTURE Ateneo de Davao University - BS - INDUSTRIAL DESIGN DLSU - College of St. Benilde 2005 - 2009 AS - ELECTRONIC TECHNOLOGY Irvine Valley College, OC, SKILLS, STRENGTHS & TRAITS Public Relation Learning Skills Problem Solving Analytical and critical thinking skills Adaptability Communication skills Customer service skills Goal-oriented Team Player Empathy, trust, and relationship-building skills Resilient Persistent Accountable Passionate Curiosity Business ethics and compliance knowledge Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Jan 2021- Jan 2022 HealthNow Home Health Care Hayward, California, USA Virtual Assistant Used RingCentral for inbound, outbound calls and fax. Main job is to ask the insurance company of the patient if he/she is eligible for home care and the benefits. Respond to emails and phone calls. Schedule meetings. Book travel and accommodations. Manage a contact list. Prepare customer spreadsheets and keep online records. Organize manager’s calendars. Perform market research. Create presentations, as assigned. Address employees administrative queries. Provide customer service as first point of contract. April 2018 - November 2020 Taxumo Inc. Lane T, Taguig City Sales/Growth Manager Present, promote and sell Taxumo using solid arguments to existing and prospecting customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationships. Reach out to customer leads through cold calling. Expedite the resolution of customer problems and complaints to maximize satisfaction. Achieve agreed upon sales targets & outcomes within schedule. Coordinate sales effort with the team members and other departments. Analyze the territory/market’s potential, track sales and status reports. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keep abreast of best practices and services. Keep abreast of best practices and promotional trends Continuously improve through feedback. ADRIAN PINOY Sales Representative LIFE PHILOSOPHY “Anyone who has never made a mistake has never tried anything new”Albert Einstein PASSIONS Socilizing Basketball Running Art Eating ORGANIZATIONS Youth for Christ(YFC) Metro Manila Singles for Christ(SFC) Metro Manila Neocatechumenal Way Las Pinas City Victory Christian Fellowship of the Philippines - Taguig City WORK EXPERIENCES July 2015 - August 2017 Questronix Corporation Yakal St. Makati City Marketing Officer Events planning, does marketing collaterals, tele sales and email blasts Sales operations and give out Performance Individual Plan for Accounts managers. In-charge of hardware, software, services and web development deal registration for IBM, Lenovo, RedHat, VMware, Simplivity, HPE & such. Answer called from existing & prospective customers. Use consultative selling skills to identify opportunities, overcome objections, build relationship and turn cold canvassing into sales. July 2005 - March 2014 Divergent Technologies Philippines Inc. Santillan St. Makati City Account Manager Matched customers or clients with products based on their needs and desires. Trained with and other account managers to meet/hit their quotas Conducted telemarking on stores/retail establishments to generate leads for Point of Sales(POS) equipment and software Prepared and presented proposals for the delivery of hardware, software and implementation services. Assisted in software demonstrations or client visits Established and maintained relationships with new accounts, and existing accounts to up-sell maintenance services, other related equipment.