ADRIAN JOSEPH BUBAN
EMAIL:-
Mobile No. -
Customer Service Representative is committed to providing
quality care for ultimate customer satisfaction. Proven ability to
establish and maintain good communication and relationships
with clients/Customers. Focused on identifying customer needs
and delivering effective solutions to all problems. Excellent time
management skills combined with superior customer service
industry knowledge.
ADDRESS: MILLEX ROAD, BRGY. MANGGAHAN. RODRIGUEZ
PHILIPPINES
- BRGY. CITRUS. SAN JOSE DEL MONTE, BULACAN PHILIPPINES
EMPLOYMENT HISTORY
EDUCATION
Live Chat Amazon Seller Support/Customer Care Specialist Concentrix Quezon City UP-Technohub
•Maintained up-to-date knowledge of products and services.
•Handled customer Chats and Emails and responded to general
questions or inquiries about Amazon products and services
•Worked to address all customer concerns in a timely manner and
effective manner.
•Handled a large volume of Chats on a day-to-day basis with a sense
of calm and good work ethic.
•Worked to understand the needs of each customer.
•Helping sellers with their Amazon accounts, product listings, fixing
listings error, making corrections on accounts, processing refund,
replacement, reimbursement, and order cancellation and tracking
orders.
•Creating tickets to investigate the lost/missing items or orders.
ACADEMIA DE SAN LORENZO
SAN JOSE DEL MONTE, BULACAN.
•AUTO DIESEL- MECHANIC-
• DIPLOMA & OJT CERTIFICATION
LA CONCEPCION COLLEGE
SAN JOSE DEL MONTE, BULACAN
• HIGH SCHOOL- GED-
• DIPLOMA
BAGUNG BUHAY ELEMENTARY SCHOOL
SAN JOSE DEL MONTE, BULACAN-
• DIPLOMA
Seasonal Customer Care Specialist- Barnes & Nobles- Teletech Quezon
City, Novaliches.
• Greeted customers with enthusiasm and a delightful and helpful attitude.
•Responded to customer’s complaints professionally and effectively
•Processed Orders and refunds, replacements.
•Helping Clients/Customers to find listings.
•Track their orders and create tickets for the lost shipments.
DirecTV-Technical Service Representative- Teleperformance
Antipolo City. 2018
•Greeted customers in a friendly and helpful manner.
• Provide high-quality customer service to customers.
• Handled all questions/inquiries regarding products and subscription
sand promotions.
• Helping customers to troubleshoot the DirecTV Digital Box by
providing steps.
Live Chat Customer Support Representative- Afni Phil – Quezon city
•Implement a customer-centric operating model and drive customer
satisfaction.
•Provided superior customer service to clients/customers by addressing all
questions and concerns about products and services via Live Chat.
• Making adjustments, corrections, and down-grade/up-grade on their
accounts.
• Processing refunds and replacements.
•Helped the customers to perform troubleshooting for the network issues
and including testing the lines.
• Handled billing complaints and collect funds on past-due accounts.
• Criticaln thinking Problem Solving Skills
•Excellent Communication Skill
•Troubleshooting Skills
•Multi-tasking Skill
•Marketing Strategies
•Hard-Working
