Adrian Bunea

ADRIAN BUNEA IT Strategy & Operations Leader CONTACT PROFESSIONAL PROFILE Accomplished leader, consultant, and trainer with over 16 years of proven success in delivering IT projects. Extensive experience in people management and leading cross-functional IT-Business initiatives and processes. Expert in fostering strategic relationships, optimizing resource allocation, recruitment, and financial management to drive organizational success. ITSM / Agile SCRUM / ServiceNow / InfoSec / LSS Green Belt / VSM / SAFe Continuous Improvement / SOX / SecOps / SaaS / DevOps / CMDB CERTIFICATIONS WORK EXPERIENCE ServiceNow Admin (CSA)/2025 Trainer & Consultant // Jun 2013 – present ITIL 4 Master/2024 SAFe Agile Product Manager/2024 SAFe Product Owner/Manager/2021 LeanSixSigma Greenbelt/2020 CISA – Certified Info Sec Auditor/2019 SCRUM Master/2019 ITIL v3 Expert/2012 IT Holding, Small Enterprise • ITSM Trainings: Delivered highly praised ITSM training sessions, receiving exceptional feedback from course attendees and leading multinational companies, including ING, Telekom, Autoliv, Siemens, and others. • Client Support & Consulting: Advised national and international clients on enhancing the efficiency and effectiveness of IT processes and services by conducting current state analyses, assessing technology stacks, and developing strategic plans. • Transformation Projects: Led the design and optimization of processes to drive large-scale transformations across complex multinational organizations, resulting in significant improvements in efficiency, productivity, and operational performance. EDUCATION PhD - Management Valahia University, 2017 Master’s Degree - Information Security Romanian-American University, 2013 Master’s Degree – Business Management Romanian-American University, 2008 Bachelor’s Degree - Informatics Romanian-American University, 2006 Global Head of ITSM // Jul 2021 – Jan 2025 NXP Semiconductors, Semiconductor Manufacturer • ServiceNow Platform: Steered the creation of the strategy and plans for reducing technical debt, improving the performance of the platform and the completeness of the CMDB/CSDM by 70%. • SOX Compliance: Led the SOX initiative to ensure full compliance for the platform, achieving an excellent outcome with zero findings during the audit. • ITSM Processes: Successfully led a multi-year program to overhaul ITSM processes, aligning them with ITIL, SOX and ServiceNow requirements. Managed numerous stakeholders with conflicting objectives, navigated external audit requirements, and addressed internal resistance to drive successful implementation. • Team Coordination: Managed 50 full-time employees (FTE), across multiple geographies. KEY SKILLS Strategic Planning Consulting Compliance Risk Management Operations Leader, IT Service Management & Service Integration // Jun 2015 – Jul 2021 Genpact Romania, BPO Industry • Cost Avoidance Project: Successfully led P1 MTTR Reduction Project that delivered an 84% reduction of the MTTR KPI for production down incidents & 254 mil EUR cost avoidance, for our client, the 2 nd largest brewing company in the world. Information Security • SIAM Greenfield Project: Coordinated the design of the Service Integrator Stakeholder Management function, with the aim of increasing value add for the business. Involved in all Analytics Program Management aspects, including contractual negotiations, process design, team set up. Successfully negotiated a 700k EUR/year top up of the existing contract through a win-win approach with C-Level management. Coaching • Security Operations Centre: Acted as IT process expert in customer’s Leadership Training Team, validating KPMG documentation, setting up ServiceNow in order to offer Negotiation 98% protection from IT attacks. Increased Genpact’s revenue by around 350k EUR, with the successful sale of a new team focused on triaging IT security issues. • Project Management: Oversaw & coordinated app. 18 projects and strategic DIGITAL SKILLS ServiceNow Jira ITIL Agile / Devops Artificial Intelligence Automation Cybersecurity digital initiatives including: major ServiceNow upgrades, RPA – automation, Chatbots, Data and Catalogue Models, ERP tool consolidation & performance optimization, Asset Management & CMDB design, Service Tree modeling for ServiceNow, reporting & dashboards, ServiceNow Performance Analytics. Mastery of both Agile and Waterfall. • Agile ITSM: Business value maximization by streamlining &harmonizing 15 different teams working Agile Scrum / DevOps / Waterfall using Jira & ServiceNow. • Team Coordination: Leading a team of 35 IT Service Management professionals, with yearly attrition as low as 4%. Analytics C++ HTML Remote Technical Account Manager // Nov 2008 – Jun 2015 Oracle Romania, Software Industry • Strategic Relationship Management: SPOC for Oracle Advanced Customer LANGUAGES Romanian (Native) English (Fluent) Services Division customers (Deutsche Bank, Vodafone, British Telecom, Daimler); successfully managed C-level escalations in business-critical scenarios. • Designed SR Acceleration Service: Generated app. 200k USD revenue/client by developing, selling and implementing a new improved IT fast-track resolution service. • Team Leadership: As a direct result of the growth of the SR Acceleration Service, I was tasked with creating and coordinating a team of account managers to help expand and manage this service.