Ador Flores

Ador Flores Dumaguete City, PH |- |-| https://www.linkedin.com/in/ady-flores/ EDUCATION Saylor Academy Fort Lauderdale, Florida, USA Master of Business Administration with Specialization in Data Management & Analytics Graduation Date: Oct 2026 Massachusetts Institute of Technology MicroMasters Program in Data, Economics, and Design of Policy Silliman University Bachelor of Science in Physics(some college) Cambridge, Massachusetts, USA Graduation Date: Dec 2026 Dumaguete City, Philippines WORK EXPERIENCE AIA Philippines AIA Life Planner Quezon City, Philippines Sep 2024 - Present Knowledge of financial planning concepts, strategies, and tools. Understanding of investment products, markets, and risk management techniques. Familiarity with tax laws, regulations, and strategies for minimizing tax liabilities. Knowledge of retirement planning options, such as 401(k), IRA, and pension plans. Understanding of estate planning concepts, including wills, trusts, and probate. Effectively communicate complex financial concepts to clients. Knowledge of marketing strategies to attract and retain clients. Sell financial products and services to clients. Build strong relationships with clients, colleagues, and other stakeholders. Listen attentively to clients' needs, concerns, and goals. Analyze complex financial problems and develop effective solutions. Manage multiple clients, tasks, and deadlines efficiently. Adapt to changing market conditions, regulations, and client needs. Principles and a commitment to ethical behavior. Self-awareness, empathy, and social skills to effectively manage client relationships. DBC Philippines Makati City, Philippines Customer Support Agent Oct 2019 - May 2025 Proactively handle customer inquiries, reports, payments, and complaints with attention to detail. Monitor payments, assign leads, and ensure timely follow-ups on invoices and debtor accounts. Maintain strong communication with teams to meet targets and resolve issues efficiently. Track and review inspection reports to meet deadlines and provide feedback for improvements. Gather client feedback, seek process enhancements, and uphold company values in all tasks. Tools: Microsoft 365, Google Suite, beforeyoubuy.com.au, Formitize, Nice, Slack, Adobe Acrobat, directsms.com.au DBC Philippines Paralegal & File Manager Makati City, Philippines Jul 2019 - Oct 2019 Assisted buyers and sellers in residential/commercial property transactions, ensuring smooth contract exchanges and settlements. Managed contract preparation and review, verifying terms, conditions, and compliance with Australian property laws. Handled document processing via PEXA (Property Exchange Australia), including e-signatures, lodgements, and title transfers. Conducted property searches (e.g., title checks, council rates, land tax) to confirm legal status and encumbrances. Liaised with banks, lenders, and mortgage brokers to coordinate payment releases, discharge of mortgages, and settlement funds. Updated and verified clients’ personal details for accuracy in contracts and government forms. Facilitated communication between stakeholders (real estate agents, solicitors, financial institutions) to meet settlement deadlines. Ensured compliance with state-specific conveyancing regulations (e.g., NSW, VIC, QLD conveyancing practices). SOFTWARE & TOOLS : Productivity & Office Tools: Microsoft Office, Microsoft 365, G Suite, Notion, Trello, Slack, Dropbox, Formitize, Goodnotes5 CRM & Support Systems: Pipedrive CRM, Zendesk, Hubspot Design & Multimedia: Canva, Adobe Lightroom, Adobe Acrobat Pro, Capcut Video Conferencing & Scheduling: Zoom, Calendly Legal & Real Estate Tools: PEXA, LEAP, Infotrack Learning Platforms: Coursera, edX, LinkedIn Learning, Learning Management System Social Media & Messaging Apps: LinkedIn, Facebook Workplace, Twitter (X), Instagram, TikTok, Telegram, Viber, WhatsApp, WeChat Cloud Storage: iCloud SKILLS & INTERESTS : Virtual Assistance, General Virtual Assistance Skills, Administrative Support, Scheduling, Calendar Management, File Maintenance, Customer Service, Phone Communication, Phone Support, Email Communication, Email Support, In-App Support, Interpersonal Skills, English Communication, Research Skills, Online Research Skills, Analytical Skills, Salesmanship, Digital Marketing, Social Media Marketing, Customer Relationship Management (CRM), Financial Planning, Paralegal COURSES Machine Learning Specialization Stanford University May 2025 – September 2025 Professional Certificate in Computer Science for Data Science and Artificial Intelligance Harvard University May 2025 – December 2026 Getting Started as a Project Manager LinkedIn Learning May 2023 Learning HubSpot LinkedIn Learning May 2023 Google Sheets Google Cloud April 2023 Social Media and Digital Marketing Fundament Digital Marketing Institute April 2023