Adonnis Ong Briones

Adonnis Ong Briones- - linkedin.com/in/crackadoodledoo https://drive.google.com/drive/ folders/1VA6pP377dEtNvWZVwflO75DmUTWJwpIE? usp=share_link Summary The phases of my journey and the positions tenured in rendering services to call center industries are results from hard earned experiences and organizational structure based on performance, adherence to company policies focusing on productivity from the day I started to have this passion as a career. Laddered Work Experience: - Customer Service Specialist and Technical Support - Sales Representative - University Admissions Adviser - Live chat and email support management - Assistant to Business Development Director - Quality Analyst - Workforce and Resource Management - Coordinated Services Specialist - Skills & Learning Training Specialist - Recruitment Coordinator These hard-earned skills and long years of experience are something that I would keep as a routine. To preserve the practice in developing further my career for the missions and principle towards the journey until the day I can serve and deliver my purpose. All the best, Adonnis Ong Briones Experience Recruitment Coordinator - DXC Technology / CITRIX Allegis Global Solutions Oct 2021 - Jul 2022 (10 months) - Providing support to the recruitment team by completing designated activities within agreed timeframes. - Maintaining consistent communication with candidates throughout the onboarding process, to manage requirements and expectations. - Initiating and monitoring onboarding activities as per client process. - Maintaining audit-ready offer and onboarding materials, resolving issues and escalating as needed. Skill & Learning Training Specialist Acadsoc Ltd Jul 2017 - Aug 2021 (4 years 2 months) - Advanced research skills. - Coordination with HR for new hires. Adonnis Ong Briones - page 1 - Strong communication skills. - Organizational skills. - Adaptability skills. - Enthusiasm for lifelong learning. - Learning Management System (LMS) - Content authoring tool. - Lecture and discussion. - Exam preparation. Experience mainly focusses on training ESL tutors by way of developing their fluency and coherence in the performance of their designated role as English Tutors for Asian students abroad. Product Specialist - Live Chat Advisor Global Homeshoring inc. Dec 2008 - Mar 2021 (12 years 4 months) - Provide The Best Customer Service Possible. - Provide Correct Information to Customers. - Quickly Identify the Root of the Problem. - Provide Solutions to Customers Concern. - Keep The Conversation Brief and to the Point. - Multitask Different Activities. - Make Necessary Strategy Changes Based on Feedback. - Stay Updated with New Technologies. Coordinated Services Specialist XACT Telesolutions Inc. Jan 2006 - Aug 2015 (9 years 8 months) Project assignment from TGK-Asia Llc. - https://tgk-asia.com/ Job Description listed by the company for the services rendered that I was hired for: • Watch call traffic to ensure calls are routing appropriately to the correct destinations. • Watch call traffic to ensure appropriate priorities are set on a client basis based on contractual need, operational need and call volume. • Watch call traffic to ensure that staffing is appropriate for the volume. • Recognize and identify possible scheduling issues based on call holds and agent availability. • Watch agents to ensure they are meeting set guidelines and standards for breaks, wrap up and unavailable code status. • Offer triage based technical and administrative assistance for quick problem resolution; escalate issues that are beyond the scope of triage assistance. • Identify system and outage related issues and be able to triage based on global, system, vendor and team member issue isolation. • Assist Network/Operations in monitoring system outage points • Track and monitor adherence to the system and schedule based on the schedule information provided by Scheduling. Adjust time card entries as necessary to comply with adherence issues. • Adjust, track and maintain agent skill set additions, reductions and enabling appropriate skills based on a coordinated input from Operations, Training and system resource allocation. Adonnis Ong Briones - page 2 • Handle inbound calls to the Coordinated Services Hotline, and submit notification of call outs for absence as well as to provide coverage from day to day when agent replacement is needed. • Assist with one-time, recurring or scheduled projects and tasks as necessary. Consultant TGK-Asia Consultancy Services Jan 2006 - Jul 2015 (9 years 7 months) To provide and deliver agreements between the company and assigned clients. And to adhere allegiance among others in the performance of job responsibilities. Admissions Adviser American Sentinel College Feb 2006 - Mar 2008 (2 years 2 months) This was my first ever project as a consultant of TGK- Asia. The main responsibility that I cover for the task is to coordinate with prospective students. To collect and review the credentials of prospect students as to whether or not fit for the program intended to take and for possible program eligibility, they can attend in the event that they were unable to meet the requisites for the desired program at American Sentinel University. A part of the duty is to assess the transcripts of incoming students for possible credit transfers of the courses they already took and advise on general information about the university's policies for the entire duration of the course work. AT&T Sales Representative VXI Global Solutions, LLC 2004 - 2006 (2 years) The primary role for the duty is to attend AT&T customers' concern providing high quality for the standards of the service while ensuring satisfaction with every call we receive. A part of the duty is to initiate possible offers to existing customers whenever possible to generate more profit for the client for which we were hired for. AT&T Sales Representative RMH Teleservices Asia Pacific Inc Jan 2003 - Jan 2004 (1 year 1 month) The primary role for the duty is to attend AT&T customers concern providing high quality for the standards of the service while ensuring the satisfaction to every calls we receive. A part of the duty is to initiate possible offers to existing customers whenever possible to generate more profit for the client in which we were hired for. Customer Service Representative Globalstride Aug 2002 - 2003 (1 year) Outbound Customer Service Representative for various free publication magazines to run surveys and update customers basic information... Adonnis Ong Briones - page 3 Education New Era University, Quezon City Bachelor of Arts (B.A.), Political Science and Government 1993 - 1997 Bayanihan Institute High School, Secondary Education 1989 - 1993 This is the institution where I completed my secondary education from First Year to Fourth Year and garnered a grade of 99+ from the National College Entrance Examination board for my ticket to pursue college education in universities here in the Philippines. Bayanihan Institute Elementary Education 1983 - 1989 Licenses & Certifications Computer Training And Literacy Program - Department of Education - Philippines Issued Nov 2016 - Expires Feb 2017 Massage Therapy NC ll - Technical Education Skills Development Authority Philippines Issued Nov 2016 - Expires Feb 2017 WTR No- Screen Printing - Photographic Method - Department of Education - Philippines Issued Feb 2017 - Expires Feb 2017 Skills Training & Development • Employee Training • Interview Preparation • Upselling • Billing Systems • Billing Process • International Admissions • Higher Education • Cross-functional Coordination • Teamwork Adonnis Ong Briones - page 4