Adonis

Objective  To seek a challenging and creative opportunity in the industry, where my work experience can be effectively utilized and my potential can be developed. Employment History  24/7 Philippines (Valero St. Makati City) Tier 2 Customer Service Representative (Optus Fixed Universal) May 2015 – Present   Gains a thorough understanding of the customer’s needs to assist with arranging the relocation of Optus services for residential and SMB accounts.  Manages customer development by upselling new service offerings for residential and small to medium business accounts.  Handles retention for residential and SMB accounts  Handles simple to complex billing concerns that include financial service functions including but not limited to credit processing and payment extension WEST Contact Services Inc. (Chino Roces Ave.corner Sen. Gil Puyat Ave. Makati City)  Conference Administrator (InterCall Asia Pacific, Conferencing and Collaboration) September 2013 – February 2015     Attends company teleconferences, interviews, meetings and court calls with lead operator functions Creates reports for conferencing results Manages correspondence for reporting purposes ACS, a Xerox Company (Two E-Com Mall of Asia Complex, Pasay City)  Tier 2 Customer Service Representative February 2012 - July 2013   1|Page Generally responsible for handling health insurance benefits and complicated claims that require special handling Attends to general inquires received ensuring all issues are resolved and reviews claims status   Tier 1 Customer Service Representative October 2011 - January 2012  Generally responsible for handling health insurance benefits and simple claims  Attends to general inquires received and ensures that all issues are resolved San Miguel Yamamura Asia Corporation (Imus,Cavite ) June 2010 - October 2010  Administrative Assistant - OJT       Assisting with performing multifaceted general office support Preparing business correspondence using MS Office Coordinating between departments and operating units in resolving daily tasks and issues Created electronic library and archived company correspondences and books Recruitment assistant Handles payroll files Seminars and Workshops Attended       Real Estate Management Seminar and Exposure Field Trip Student Summit, Business Management Association of the Philippines Council of Student Organization Student in Free Enterprise Seminar Symposium on Women’s Rights and Environmental Awareness Importance of Theology Subjects in Catholic Colleges and Universities Educational Background  Tertiary: De La Salle University - Dasmariñas Bachelor of Science in Business Administration Major in Management Graduated in March 2011 Skills     Knowledgeable in Windows XP, MS Office and the Internet Human Resources background Computer troubleshooting Exceptional listener and communicator Personal References Available upon request. 2|Page