Don Libao
Mobile #:-
Email:-
Experience
Franchisee with Ministop - May 2018 to present
Store is located in Rufino, Makati. This is a convenience store with a daily sales of 65,000 pesos composed of 6 crew members and one store manager.
Landlord / Building Manager – March 2016 to present at Bagtikan Apartments
Priority is to keep occupancy rate at 100% which we are at currently. This is our family business in Makati City composed of 20 condo type units wherein I’m in charge of the overall business.
Project Manager for Solutions Digitas (Agency)/ Account is Hewlett Packard Philippines, November 2013 to March 2016
Team quarterly quota of 184 million pesos on average were met in each of the quarters while in Solutions Digitas. Managing a team of 13 FOS (feet on street) including 3 Team Leads all over the country representing HP sales for small to medium sized resellers delivering sales quotas , running sales promotions to partners and end users.
Process Lead Manager / Stream Global Services (currently Convergys) /Account is Dell Tech Support,-
Margin Per Call and Revenue Per Call were achieved and were higher than competitor sites. Oversees training of new products and services, driving sales revenues, client reporting, and monitoring of the 15 Team Managers down to 300 FTE / Agent level performance.
Senior Team Leader / Stream Global Services /Account is Experian Credit Bureau and Sprint Outbound Sales,-
Developed a satisfaction survey team to improve customer satisfaction ratings for Experian with scores of over 95%. Managed 15 agents in outbound verification and 2 agents in Customer Satisfaction.
For Sprint Outbound Sales, I helped the account win numerous site awards with my team’s performance is SPH (sales per hour) and quality scores.
Team Leader / Stream Global Services /Account is Dell Home Sales,-
Helped his team in driving margins of up to 30% more from the total unit cost per sale. Handled 15 agents for Dell Home Sales.
Sales Agent / eTelecare Global Solutions,-
Call handling agent with ShopNBC and Dell Home Sales.
Education
St. Jude Elementary School
De Anza High School in Richmond, California
International School of Manila
Colegio de San Juan de Letran
Computer Science and Business Management - 1997
Certifications
Leadership Development Program – 2004
Seven Habits of Highly Effective People – 2004
PSDM (Problem Solving and Decision Making) – 2005
Qualifications
Six Sigma Yellow Belt Certified on May 18, 2017 / Enrolled in Six Sigma Greenbelt Certification facilitated by Rex Tuozo, Lean Six Sigma Program Director of Six Sigma Philippines on May 18, 2017 batch
Kaizen Certified in 1998 by Ramcar/Motolite/Fastrack
Seven Habits of Highly Effective People Certification - Chris Peabody of Etelecare Global Solutions (2004)
Extensive knowledge in sales and customer service
Proven sales performer as a team manager with expertise in voice and non-voice transactions
Excellent communication skills particularly in client presentations and sales training
Outstanding organizational, multi-tasking and problem solving skills
References
Vikram Bali – Solutions Digitas (- /-
Jerome Lanuzo – Program Leader -
