Aditya Sharma

ADITYA SHARMA Experienced professional in onboarding, sales, product adoption, and customer lifetime value. s - _- 5 https://viralwoot.com + Noida, IN EXPERIENCE MOST PROUD OF Customer Success Manager P that a SaaS solution can still be bootstrapped (no negative cash flow or fundraising), if they constantly follow the right working strategy (e.g. listen to their customers). JustCall r 01/2017 - ongoing + Noida, IN JustCall is an anytime, anywhere, any device cloud phone system for your sales and support teams.  Helping B2B / B2C organizations and their IT teams in reducing their current business communications costs by moving their systems to a cloud phone architecture.  Others, same as that of Viralwoot. Proved (no investment) P 2X the product usage In Q4, 2016, replaced an entire working strategy with the new one, to deliver the above-mentioned results, as soon as possible. Customer Success Manager Viralwoot r 01/2016 - ongoing + Noida, IN Viralwoot is a leading Pinterest marketing solution used by over 125,000 marketers, bloggers, businesses and agencies in over 50 countries around the world.  Drive Customer Success outcomes.  Increase renewal rates and reduce churn.  Expanding the revenue through cross-sell and up-sell. P Bring down the net churn from 15.73% to 8.43% Q3 and Q4, 2016, really brought to me a situation where I had only one option left "bring something new" and stabilize the monthly recurring revenue as soon as possible.  Influence (LTV) lifetime value through higher product adoption.  Customer satisfaction and overall health scores.  Mapping customer journey (e.g., usage, satisfaction, adoption, etc.).  Bringing case-studies.  Defining operational metrics for the team.  Maintaining successful coordination with the Marketing, Sales, and Product teams to improve the future roadmaps. Engineer Product Support HCL Business Services r 05/2015 - 10/2015 + Noida, IN HCL's Business Services help organizations to move from operational excellence and SLAs to real-time decision making.  Managing FTTP clients for British Telecom.  Data integrity issues handling, as a result, delivered BT services to all its clients at the promised time. www.enhancv.com Powered by / TOP-SKILLS Customer Success MY TIME Hustling D Email Marketing SaaS Churn Management Sales A C B A B C D Help newly joined customers alongside paid customers (one on one) by understanding their challenges and current methods for achieving desired KPIs. Prepare / modify an ongoing customer success journey to increase product adoption, advocacy, and renewals. Relieving pressure from the team to maintain a healthy work-life balance. Brainstorming sessions with other team members to plan / share valuable inputs and improve the future roadmaps. EDUCATION Bachelors of Technology Uttar Pradesh University r 2011 - 2015  Mechanical Engineering from Noida Institute of Engineering & Technology. www.enhancv.com Powered by /