Adithyan R

Curriculum vitae PERSONAL INFORMATION Email To:- Personal Details: Name : Adithyan.R Contact No. :- Address: #240, Maratikyathana halli, jayapura hobli via bogadi post ,Mysore Sex : Male Marital Status : Single Nationality : Indian Languages Known : To Speak: English, Kannada and Tamil. Co-Curricular Activities: Playing cricket Travelling Surfing and Listening to music. Objective To obtain a challenging and responsible position in a firm that provides career development opportunities and contributes in its progress through my knowledge and skill. Strengths A strong desire for quality and attention to detail Optimistic in nature Capability to work smart Keen interest in taking initiatives Quick learning capabilities Technical Skill Set/Tools used MS Office: MS Excel, MS Power point Operating System: MS Windows Working Experience 1. rProcess Outsourcing Services Pvt. Ltd - Jan 2018 to till date. Promoted as SME from Sr. Process Associate on April 2019. Profile: SME (Subject Mater Expert) Tasks carried out by me: Working as a Pilot expert where a new project is assigned with some basic instructions have to go through it and work accordingly. Gaining knowledge of the pilot process and working on the task. Training the team for the pilot process. Preparing the SOP, SOW, Flowchart of the process and preparing the PowerPoint presentation. Mail communication with the client in the absence of project manager in the starting phase after that handling complete Mail communication. Preparing and Maintaining Daily, Weekly, Monthly and MIS reports. As a SME maintaining & achieving team’s leave management and targets. Profile :Sr. Process Associate Tasks carried out by me: Downloading the invoices sent in mail by client. Creating Doc and check for allocation. Capturing the necessary details present in Invoice. Achieving the target assigned and with good quality. Doing quality check that proper fields were captured or not. CSV file formatting and it’s my responsibility to upload the CSV files to the website. After upload it has to be dated and again quality check was done. Analytics graph was generated in the website checking the details with invoices that they are perfectly matching or not. 2. Value Point Systems pvt.Ltd - Dec 2015 to Aug 2017. Profile : Service Desk Engineer/System Expert Tasks carried out by me: Document and track all received requests in service desk management system. Collect and update data to assist in resolving customer issues and concerns. Assist in software installations. Maintain daily performance of computer systems and other devices like Router, Switches, RPS, and Printers etc. Share unresolved tickets/issues and its details to appropriate support functions. Test alternative pathways until the issue is resolved. Customize desktop applications to meet user needs. Direct unresolved issues to the next level of support personnel. Follow up with clients to ensure their systems are functional. Interact with staff on issues encountered in desktops and provide resolution via email. Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades. Identify priority tickets and highlight potential problems through e-mail, and ensure that SLA is not breached. Projects worked on: TMS(Transport management system) Duration: 6 Months Software: ASP.NET, C#, MySQL Education Qualification M.Sc Computer Science from JSS college Mysore- batch. B.Sc Electronics from JSS College Mysore 2012 batch. PUC Electronics from JSS college Mysore 2009 batch. SSLC from St.Mathas high School Bangalore 2007 batch. Declaration I hereby declare that all the information provided above is true up to the best of my knowledge. Yours Sincerely, Adithyan R