Adiele Joy Nkiruka

Adiele Joy Nkiruka No.8 umueaziawala street, Ihiagwa Owerri West, Imo State, Nigeria. 460001 -- Objective Dedicated and empathetic Customer Service Representative with over 5 years of experience in providing outstanding support and resolving customer concerns. Committed to ensuring customer satisfaction and loyalty through clear communication, patience, and problem-solving skills. Professional Experience Customer Service Representative Digital Witch Tech Academy – Lagos State Nigeria Feb. 2023- Jan. 2025 Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Resolved customer complaints, provided appropriate solutions and alternatives within time limits, and followed up to ensure resolution. Maintained customer records by updating account information. Met and exceeded daily performance targets including call quality, response time, and customer satisfaction. Customer Support Associate Jennesnic Global Corporation – Imo State March 2021 – Jan. 2023 Assisted customers with product and service-related questions. Processed orders, forms, and applications. Developed deep knowledge of company products to improve first-contact resolution rates. Collaborated with team members to improve procedures and customer experience. Education Higher National Diploma Accountancy/ School of Business And Management Technology Federal Polytechnic Nekede Owerri, Imo State, Nigeria 2018. Diploma in Virtual Assistant and customer support Digital Witch Limited, Lagos State, Nigeria 2019. Skills Strong verbal and written communication Conflict resolution and problem-solving CRM software (e.g., Zendesk, Freshdesk, hubspot, ) Time management and multitasking Active listening and empathy Data entry and administrative skills Project management software (Trello, Asana, click up etc) Microsoft workspace and G suite (email, calenders, travel etc) Live chat, intercom etc Appointment Scheduling softwares (calendely, picktime etc) Certifications Customer Service Fundamentals – Digital Witch Tech Academy Communication Skills for Customer Support – Digital Witch Tech Academy Virtual Assistant for customer support - Digital Witch Tech Academy