Adiele Jane Chikadibia

Jane Chikadibia Adiele Education ❖ Certificate in Teaching English to Speakers of other Languages (TESOL) Feb. 2026 Brigham Young University Salt Lake City Utah ❖ Certificate in Atomic Action Labels Jan. 2026 Atlas Capture Labels ❖ Certificate in Public Health Dec. 2022 Brigham Young University Salt Lake City Utah ❖ National Diploma in Dispensing Opticianry Oct. 2018 Federal Polytechnic Nekede Owerri GPA ( 3.16) Experience Administrative/Customer Support Executive Guarantee Trust Holdings • • • • Trained new hires on customer service protocols, enhancing overall team performance and reducing onboarding time by 21%, which streamlined the integration of new team members. Delivered clear and accurate product or service information. Managed customer complaints with empathy and professionalism, achieving a 93% firstcontact resolution rate, which minimized escalations and improved customer retention. Maintained a 96% accuracy rate, which increased customer confidence and trust. Medical Biller/Data Entry Analyst(Remote/Part Time) County Medical/Hospital Lagos Nigeria • • • • Skills May. 2023 – Jan. 2025 Lagos Nigeria Oct. 2020 – Nov. 2023 Lagos Nigeria Proficiently updated patient data, prepared invoices, and created customized payment plans, leading to a 25% improvement in payment recovery. Accurately entered and maintained data in various systems, achieving a 98% accuracy rate; as well as managed large volumes of information efficiently, meeting tight deadlines consistently. Consistently contributed to streamlined operations and reduced claim rejections by 20%; ; as well as applied medical coding principles, including ICD-10-CM, CPT, and HCPCS codes, which ensured precise billing. Expertly managed payment calculations and collections, achieving a 99% accuracy rate in billing • • • • • • Proficient in Microsoft Office Suites and Data Analysis. Proficient in Customer Relationship Management tools like Zendesk, Freshdesk to manage businesses and help analyze customer data by improving customer service relationships, satisfying the customers thereby increasing sales. Demonstrated teamwork, communication, adaptability, and cultural competence through weekly virtual collaboration on various projects with colleagues and coursemates across different countries, contributing to a successful outcome. Proactive problem solver recognized for creative thinking and thoughtful resolution of complex issues. Proven ability to balance academic responsibilities with active involvement in day-today organization management. Proficient in AI annotation