RAE ADRIENNE
NATIVIDAD
CUSTOMER SERVICE SPECIALIST
PROFILE INFO
-Metro Manila, Philippines
SKILLS
Problem Solving
Attention to detail
Adaptability
Tech Savvy
Communication
Emapthy
Product Knowledge
Offering years of experience resolving product and service
concerns for customers. Smoothly uncovered and solved
challenges while promoting company products in eCommerce
business settings while maintaining loyal, satisfied customers.
Focused on surpassing expectations and driving team success.
WORK EXPERIENCE
Customer Service & eCommerce Manager
2019 - 2021 | CCA Marketing Inc
Answering inquiries by effectively researching, locating and relaying
information to customers.
Processing numerous orders daily via Shopify and/or Oberlo.
Determining areas of improvement for cost control and initiating changes.
Handling the processing of product returns and refunds with customers
and suppliers.
Moderating FB and IG ads; interacting with customers on FB and IG posts.
Research complicated cases without prompting to provide more
comprehensive service to customers
Customer Service & Social Media Manager
2019 - 2020 | Movalues Corp.
Handling support and service tickets via Gmail, FB and Instagram.
Processing returns and refunds via Amazon Seller Central.
Moderating all social media channels.
Creating content for social media.
Coordinating influencer outreach via Instagram and FB.
Social Media Manager & Digital Marketing Assistant- | TOPFOXX
Social Media Managing; in-charge of moderating comments, replying to
messages, publishing posts.
Working with influencers within our niche to promote products.
Assisting with email marketing via Mailchimp.
Basic photoshop work with products for campaigns and promotions.
Researching relevant topics to improve our sales, reach and engagement.
Scheduling for posts and promotions on our products with Instagram
pages.
Answering inquiries by effectively researching, locating and relaying
information to customers.
eCommerce and Customer Service VA
2016 - 2017 | Toasty Tech Corp.
Fulfilling hundreds of orders on Oberlo via RDP.
Answering inquiries by effectively researching, locating and relaying
information to customers.
Communicating and solving disputes with suppliers to ensure smooth flow
of operations.
Handling the processing of product returns and refunds with customers
and suppliers.
Moderating social media posts and providing service.
Training new hires on company process and customer service roles.
Working with a team of six other employees to develop a more efficient
method for handling incoming customer queries.
