Adeyinka Adeleke

. . Adeyinka Adeleke Osogbo, Nigeria - - in/adeyinka-adeleke-a SUMMARY Experienced professional with 8+ years in business administration, sales, customer service, and digital marketing. Proficient in driving business growth and enhancing operational efficiency through sales development, lead generation, strategic sales initiatives, and customer engagement. Skilled in project management and digital marketing using tools like WordPress, Notion, Ahrefs, Google Analytics, LinkedIn Sales Navigator, Apollo.io, and Google Workspace. Known for streamlining workflows, boosting customer satisfaction, and delivering measurable results that help businesses achieve their goals. EXPERIENCE Virtual Assistant June 2024 - December 2024, Ireland Cresita • Developed and proofread high-quality content, including blog posts and emails, often with academic referencing. • Managed tasks using tools like Notion, Asana, and WordPress, ensuring deadlines were met and workflows were streamlined. • Conducted in-depth market research and utilized tools such as Ahrefs, Markemuse, and Keyword Insights to enhance content strategies and improve search rankings. Academic Researcher August 2023 - December 2024, Abuja, Nigeria Expaat • Conducted in-depth research on a wide range of topics, synthesized complex information, and produced high-quality academic content. • Created well-structured research papers, reports, and articles that met rigorous academic standards. • Collaborated closely with subject matter experts and leverage my analytical skills to contribute knowledge and leadership to support company's mission of fostering intellectual discourse and knowledge dissemination on global issues. Sales Executive EOC Events Network December 2023 -June 2024, Prague, Czech Republic • Researched and generated leads, established initial contact, and maintained a robust sales pipeline. • Cultivated key partnerships and drove revenue growth through strategic initiatives. • Managed a dynamic sales team, enhancing performance by 18% through training. • Executed plans that increased quarterly sales revenue by 27%. • Improved client satisfaction with effective strategies and positive interactions. Digital Marketing Specialist Upgate October 2023 - April 2024, Noida, India • Analyzed market trends and consumer behavior. Refined and optimized campaigns, resulting in a 22% improvement in conversion rates. • Managed various online channels, including social media, email, and PPC advertising. Increased social media engagement by 40% and email open rates by 15%. • Monitored and reported on key performance indicators. Delivered comprehensive reports that showed a 20% increase in ROI for digital campaigns. • Collaborated with cross-functional teams to align digital marketing efforts with overall business goals. Ensured a 95% alignment rate of marketing campaigns with business objectives. Business Manager January 2021 - October 2023, Osogbo, Nigeria Blessed Child Multiservice Store • Spearheaded initiatives that led to a 20% increase in sales revenue by implementing effective sales strategies and providing leadership to the sales team. • Developed and maintained strong client relationships, resulting in customer satisfaction levels increasing by 30% and enhanced customer loyalty. • Demonstrated effective leadership skills by leading and mentoring a dynamic team, contributing to a 10% increase in team performance and productivity. • Fostered a positive and collaborative team culture, leading to a 20% reduction in staff turnover and improved team morale. . . Sales Manager October 2015 - January 2021, Osogbo, Nigeria Blessed Child Multiservice Store • Oversaw and managed a dynamic sales team, providing leadership and guidance to ensure cohesive efforts in achieving sales targets. • Developed and executed strategic sales plans, resulting in a notable increase of quarterly sales revenue by 20%. • Implemented effective customer relationship management strategies, fostering and improving positive client interactions. • Conducted training programs for the sales team, enhancing their product knowledge and sales techniques, contributing to a 15% improvement in individual performance. Customer Service Representative Zoe's Palace Global Services February 2018 - December 2020, Osogbo, Nigeria • Provided exceptional customer service to company's clientele, resulting in a 95% satisfaction rate. • Engaged with customers through various communication channels, including phone, text, and chat. • Utilized Zendesk to manage tickets and respond to inquiries. • Cultivated strong customer relationships by actively listening to feedback and proactively addressing concerns. EDUCATION M.A History Minor in International Relations • Redeemer's University Nigeria • Ede, Nigeria • 2024 B.A English Minor in International Studies • Osun State University • Osogbo, Nigeria • 2016 CERTIFICATIONS Growth Marketer EntryLevel • 2024 Product Management EntryLevel • 2024 Data Analyst Associate Datacamp • 2023 Data Accelerator Program Techavilly • 2022 Customer Relationship Management Indian Institute of Management Bangalore • 2020 SKILLS Sales Development: Hubspot, LinkedIn Sales Navigator, Apollo.io, GoHighLevel, Linked Helper, Channels.io Digital Marketing: Google Analytics, Ahrefs, MarketMuse, Keyword Insights, Canva, HubSpot, Klaviyo, WordPress, Google Ads, Facebook Ads Manager Email Marketing: Mailchimp, Apollo.io, GoHighLevel. Customer Service: Zendesk, GoHighLevel, Gmail, Social Media Channels Administrative Services: ClickUp, Slack, Asana, Roam, Google Workspace, Microsoft Office, Trello, Notion Data Analysis: Excel, Google Sheets, Tableau