Adeyemi Osunlabu

Abisoye Adeyemi Osunlabu Lagos, Nigeria-linkedin.com/in/abisoye-adeyemiosunlabu- Summary Experience Seeking to build a challenging and progressive career in a reputable organization where my technical skillset and competences such as my good team-work ability, analytical skills, problem solving skills, communication and interpersonal skills can be utilized to contribute to the organization’s success by providing exceptional service and building loyal relationships. Information System Instructor & Service Delivery Tek Experts Apr 2022 - Present (5 month +) • • • • • • • • • Deliver highly engaging technical training to classes of 20-25 employees. Co-deliver multi-week enterprise training program that prepares employees to perform on the job. Use variety of advanced teaching methods that are proven to develop knowledge and skill through interaction and classroom practice. Communicate progress and results of training to managers, coaches and team leads. Work closely with a team of technical experts and course designers to develop course materials. Collect and analyzed activity data, then initiate, develop and recommend improvements to process and procedures to increase key performance indicators . Compiled and distribute weekly feedback to Team leaders and managers to improve service time and quality while increasing productivity Set defined initiatives to help meet call guidelines including service level agreements, average call handling time, quality of service performance, customer’s satisfaction and productivity. Ensure and design improvement plan for services desk support according to ITIL and QMS global standard Technical Lead Tek Experts • • • • • Dec 2020 - Apr 2022 (1 year 5 months) Support the startup of the Tek Experts Nigeria business across a range of activities as required. Act as the primary technical contact, deliver advanced technical troubleshooting and problemsolving solutions for corporate customers including, issues escalated to the highest level of management. Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems. Collaborate with subject matter experts and escalation managers when additional support is needed. Create an engaged workforce that lives the Tek values and delivers great service to our clients Ensure that the company’s data and information are protected from unauthorized access • Carry out in-depth research to reveal new and better methods of handling functions within the department Abisoye Adeyemi Osunlabu - page 1 • Perform regular appraisal of team member’s performance and devise strategies to help with improvement. Technical Support Engineer Tek Experts Aug 2019 - Nov 2020 (1 year 4 months) Investment Analyst Bethsaida investment Partners limited Jan 2019 - May 2019 (5 months) 1. Managed sourced funds from investor to finance the companys capital project. 2. Act in maintaining healthy relationship between the customer and the company 3. Assist in appraising viable investment for clients funds 4. Capturing the investment data for reporting purposes 5. Implementation and monitoring of the different investment decision and strategy. 6. Assit in the automation of the different investment processes. Ex: marketing officer ( TO) Gtbank ( via; resource intermidiaries limited) Aug 2018 - Oct 2018 (3 months) Cash processor Joe-Han network marketing Feb 2018 - Jul 2018 (6 months) Storekeeper SBJ MING AND MINL COMPANY PRIVATE LIMITED Feb 2013 - Dec 2013 (11 months) Audit Intern Ado/odo- ota local government Sep 2011 - Dec 2011 (4 months) Education Bells University of technology Bachelor of Science - BS, Accounting 2017 - 2019 Yaba college of technology National diploma, Accounting higher 2013 - 2015 Abisoye Adeyemi Osunlabu - page 2 Licenses & Certifications Windows 10: Supporting Users Essential Training - LinkedIn Microsoft Teams: Automating with Bots, Connectors, and Flows - LinkedIn Customer Service: Problem Solving and Troubleshooting - LinkedIn Office 365 for Administrators: Troubleshooting Issues for Users (Office 365/ Microsoft 365) - LinkedIn Configure and Manage OneDrive and Teams - LinkedIn Data Analytics: Dashboards vs. Data Stories - LinkedIn Learning GDPR – LinkedIn Windows 10: Networking - LinkedIn IT Support for a Hybrid Workforce - LinkedIn Cybersecurity Foundations - LinkedIn Troubleshooting Common PC Issues for Users - LinkedIn Skills • Payroll • Auditing • Internal Audit • Account Management • Account Reconciliation • Financial Accounting • Accounting •Brainstorming • Windows 10 support •Microsoft teams •Windows Network •Microsoft onedrive and teams support •DataAnalysis Problem solving and troubleshooting Abisoye Adeyemi Osunlabu - page 3