Adeyemi Funmilayo

ADEYEMI FUNMILAYO CHRISTIANA Ibadan, Nigeria. PROFESSIONAL SUMMARY Compassionate and tech-savvy Registered Nurse with over 4 years of clinical experience and a passion for providing quality patient care through virtual platforms. Skilled in patient assessment, remote monitoring, patient care, customer service, and administrative support with ability to manage patient scheduling, electronic health record (EHR) management, and data entry in a fast-paced telehealth environment. Excellent communication and interpersonal skills, with a strong ability to work effectively in virtual settings and deliver high-quality patient care. SKILLS ANDCOMPETENCIES • Medical Scheduling & Appointment Management • EHR & EMR proficiency • Clinical documentation Management • Phone communication & client interactions • Health education • Microsoft office proficiency • HIPAA Compliance & Patient Confidentiality • Medical Terminology & Administrative support • Task Prioritization and Organizational skill WORK EXPERIENCE Telehealth Solutions skyline hospital /Remote Virtual Assistant /Nigeria / Jan 2025 – Present • • Conducted 50+ telephonic patient visits per month, ensuring timely and accurate documentation in EHR systems Managed care plans and coordinated with healthcare providers to improve patient outcomes • Provided patient education and support, resulting in 95% patient satisfaction score • Collaborated with interdisciplinary teams to develop and implement personalized care plan • Assisted with electronic health record management and data entry, maintaining accurate and confidential records for 500+ patients • Handled patient inquiries via phone, email, and chat, responding to 30+ inquiries per day with 95% customer satisfaction rate University College Hospital, Customer service/Nurse Intern /Ibadan, Nigeria | Sep 2024 – Sep 2025 • Managed patient scheduling and appointment confirmations, ensuring timely and efficient care for 500+ patients per month • Provided bedside and community nursing care for patients across multiple departments. • Assisted in health education and follow-up care coordination using digital communication tools. • Assisted with electronic health record management and data entry, maintaining accurate and confidential records for 1000+ patients • Handled patient inquiries via phone, email, and chat, responding to 50+ inquiries per day with 95% customer satisfaction rate • Coordinated with healthcare providers to ensure seamless communication and delivery of highquality patient care, resulting in 20% reduction in patient complaints New world specialist Hospital(mental health hospital)– Ibadan, Nigeria / Staff Nurse / Administrative Support /Oct 2020 -August2024 • Provided administrative support, including data entry, scheduling, and patient services, achieving 95% customer satisfaction rate • • • • Managed patient records, ensuring accuracy, confidentiality, and up-to-date information, with 99% accuracy rate Coordinated patient care, working with clinical staff and other departments to resolve patient issues and facilitate care, resulting in 25% reduction in patient complaints Managed patient records and digital information, ensuring accuracy and confidentiality Developed strong communication skills, working with patients, healthcare providers, EDUCATION • Bachelor of Science in Nursing- University Of Buea Cameron- TRAINING & CERTIFICATION • • • In- Demand IT Skills Training- Digital Witch support community- 2025 General Virtual Assistant – Express Tech Academy-2025 Data Entry Specialist- Data Global Hub-2025 • Scrubs to screen telenursing Academy - 2025 TECHNICAL SKILLS CRM tools: HubSpot, Zendesk, Freshdesk, scheduling tools: Calendly, Google calendar, Workspace platform: Slack, Zoom, Microsoft Teams, Google Workspace, Productivity: Microsoft Office Suit, time doctor Project coordination: Trello, Monday.com, Asana, EMR/EHR Systems: Epic, Cerner, Tebra eClinicalWorks, Telehealth Platforms: Zoom for Healthcare, Doxy.me