Adeyemi Folakemi Adefunke

ADEYEMI FOLAKEMI ADEFUNKE NIGERIA-LinkedIn SUMMARY  Energetic self-starter with experience in project management, Customer support, sales and marketing  Excels in providing exceptional customer services, driving sales growth and generating high quality leads  Expertise in using external and internal tools to enhance product presentation and customer engagement.  I am committed to staying abreast of industry trends and best practices, I am always eager to leverage new technologies and to optimize performance and deliver exceptional results. EDUCATION Ibrahim Badamasi Babangida University Lapai – Niger State 2021 MS, Agricultural Economics Jan.2017 Ladoke Akintola University of Technology Ogbomosho – Oyo State, Feb. 2015 BTech, Agricultural Economics – Nov. Aug.2009– WORK EXPERIENCE LEAD GENERATION INTERN Oct. 2024-Feb.2025 LexiconUSA(Remote)  Conducted targeted lead generation using Lemlist and Apollo.io, achieving high response and conversion rates.  Researched, scraped, and identified high-quality  Managed and organized lead data efficiently using Google Sheets and Airtable.  Developed and executed personalized outreach campaigns, optimizing engagement and conversions.  Collaborated with the team to refine lead qualification strategies, improving prospect targeting. VIRTUAL ASSISTANT INTERN Aug. 2024- Oct. 2024 African Leadership Experience (Remote)  Acquired proficiency in [Calendly, Trello, click up, Microsoft words, Excel and PowerPoint, Zoom, Google meet, Asana and Slack] for virtual assistant development.  Gained expertise in calendar management, travel itinerary planning, and data entry tasks.  Conducted in-depth research and analysis to support project requirements.  Utilized Google Suite tools effectively for collaboration and productivity LEARNING INTERN Nobel Learning PBC (Remote)      Facilitated group activities and guided discussions, enhancing team collaboration and leadership abilities. Acquired skills in diagnosing and resolving common internet connectivity issues. Gained hands-on experience in designing and maintaining user-friendly websites, focusing on layout, functionality, and user experience. Developed strategies for effective conflict resolution, fostering a positive and productive environment. Created and delivered persuasive presentations, honing public speaking and communication skills. CUSTOMER SUPPORT REPRESENTATIVE Jan.2025 Digital Witch Support Community (Remote)        April 2023- Managing customer complaints and feedback, implementing effective solutions to enhance the overall customer experience Successfully increased customer satisfaction rates through the implementation of improved support strategies. Collaborate closely with the sales team to nurture leads, track conversations, and contribute to revenue growth initiatives PROJECT MANAGER 2024 Livingspring Human Development Initiative Osun state, Nigeria  June 2024- Dec.2024 Jan. 2023-pSept. Crafting and submission of proposals resulting in significant awards for organizational initiatives Comprehensive reports writing, analyzing of project outcomes, key performance indicators, and areas for improvement Implementing weekly work plans, ensuring efficient allocation of resources and timely completion of tasks Establishing and maintaining streamlined financial record-keeping systems, ensuring accuracy and compliance with regulatory requirements Actively participation in workshops and training sessions to stay abreast of industry trends, best practices, and emerging technologies SALES/ LOAN OFFICER Feb. 2022- Jan. 2023 Counting Concept Limited Osun state, Nigeria  Utilized persuasive communication skills to convey the value proposition of products or services, fostering interest and generating leads  Implemented targeted strategies to increase the company's portfolio by 20%, leveraging market research and customer insights to identify growth opportunities.  Established proactive communication channels to retain existing customers, reaching out to them through personalized calling campaigns.  Addressed customer inquiries, concerns, and feedback promptly, demonstrating a commitment to exceptional service and relationship-building SKILLS Technical skills  Customer service  CRM  Cold calling  Data entry  Customer satisfaction  Virtual assistance  Inbound and outbound call  Lead generation  Appointment setting  Calendar management  Meeting scheduling  Travel itineraries  Marketing Soft skills          Time management Communication Empathy Attention to details Active listening Multitasking Teamwork Pitch and presentation Conflict management Tools proficiency       Freshdesk Intercom Hubspot Asana Lemlist Apollo           Pipe drive Picktime Calendly monday.com Click up Trello Google suite Zoom Microsoft words, Excel and Power-point Microsoft teams TRAINING AND CERTIFICATION LinkedIn  Customer service foundation  Email marketing  Customer service: problem solving and troubleshooting Great Learning  Customer service essential  Customer relationship management