Adeyanju Motunrayo Mary

MOTUNRAYO MARY ADEYANJU CUSTOMER SUPPORT/ VIRTUAL ASSISTANT SKILLS Customer Support & Communication CRM Management Email managemnet Time Management Problem Solving Lead generation PROFILE I’m a dedicated and detail-oriented Customer Support Representative / Virtual Assistant with hands-on experience in client support, administrative assistance, and digital tools. Skilled in managing customer interactions, resolving issues efficiently, and supporting business operations. Currently undergoing IT Support training to further strengthen technical and problem-solving capabilities. WORK EXPERIENCE Critical Thinking Appointment scheduling TOOLS Hubspot Freshdesk Zendesk Monday.com Clickup Asana Trello Zapier Google drive Slack Calendly Pictime Acquity scheduling Apollo Digital Assistant Oluwaloseyifumiphonez Managed product uploads, pricing, and inventory updates Maintained accurate product information on e-commerce platforms Handled customer complaints and resolved support tickets Virtual Assistant Event Planning Support (Freelance) English (Fluent) 2022 - 2025 Designed training slides and planning templates Created and managed client forms using Google Forms Scheduled appointments and coordinated client communications Coordinated social media team for timely content delivery Organized tribute submissions and supported event workflows POS Attendant LANGUAGE 2023 - PRESENT - Assisted customers with transactions, transfers, and inquiries Resolved payment issues by liaising directly with banks Maintained accuracy and trust in handling financial transactions EDUCATION B.Tech. Computer Information Systems Federal University of Technology Akure GPA: 4.13 / 5.0