Adewunmi Daniel Oluwadamilare

Daniel Oluwadamilare Adewunmi 46 Olabisi Olaitan Street Lagos State. Mobile:-,- E-mail:-CAREER SUMMARY I am a passionate and results-driven Sales and Relationship Management Professional with hands-on experience as a Sales Relationship Manager, Client Acquisition Manager, and Customer Success Manager. I thrive on building genuine connections with clients, understanding their needs, and delivering solutions that drive growth. With a strong focus on revenue generation, I excel at identifying new opportunities, negotiating and closing deals, and ensuring long-term customer satisfaction. My collaborative approach, combined with excellent communication skills and a customer-first mindset, helps me exceed sales targets while fostering lasting relationships. PROFESSIONAL SKILLS  Revenue generation  Relationship Management  Communication and Influencing  Client Acquisition and Retention  People Management  Client Acquisition and Retention  Active listening skills  Lead Generation and Conversion EDUCATIONAL INSTITUTIONS ATTENDED WITH DATES: University of Lagos Akoka, Lagos state - Brilliant Child College Akoka, Lagos - Laoye Nursery and Primary School Akoka Lagos - WORK EXPERIENCE: Myedspace Limited- London UK June 2024 - Present Position Held: Sales Relationship Manager Key Responsibilities:  Revenue Generation: Drive revenue growth by identifying sales opportunities, nurturing leads, and converting prospects into loyal customers.  Product Presentation: Engage potential customers through phone and chat, effectively communicating product features, benefits, and unique value propositions.  Customer Engagement & Support: Deliver exceptional customer service by addressing inquiries, resolving concerns, and guiding clients through the purchasing process to enhance satisfaction and loyalty.  Sales Negotiation & Closing: Negotiate pricing, terms, and agreements, ensuring successful deal closures while aligning with customer needs and company objectives.  Sales Performance & Target Achievement: Consistently surpass sales targets through strategic planning, proactive lead follow-up, and effective relationship-building techniques.  Client Relationship Management: Foster long-term client relationships by providing post-sales support, ensuring customer satisfaction, and driving repeat business.  Cross-Functional Collaboration: Collaborate with team members to share best practices, contribute to collective goals, and enhance overall sales performance.  Data Management & Reporting: Maintain accurate records of sales activities, customer interactions, and transaction details, generating reports to support data-driven business decisions.  Ongoing Professional Development: Continuously enhance product knowledge, industry expertise, and sales skills to stay competitive and deliver exceptional results. Carolina Logistics Inc - South Carolina USA July 2023 - May 2024 Position Held: Client Acquisition Manager  Revenue Generation: Drive revenue growth by acquiring new clients, up-selling services, and maximizing sales opportunities.  · Customer Needs Analysis: Identify client needs through cost-benefit and value assessments, ensuring offerings align with business goals.  · Lead Generation & Sales Closing: Use cold calling, email outreach, and closing techniques to convert leads into long-term clients, consistently meeting and exceeding sales targets.  · Relationship Management: Build and maintain relationships with key decision-makers to secure repeat business and foster customer loyalty.  · Sales Outreach: Proactively engage with prospects to expand the company’s customer base and increase market share.  · Negotiation & Deal Closure: Lead negotiations and finalize contracts with clients to maximize profitability and ensure mutually beneficial terms.  · Cross-Functional Collaboration: Work closely with internal teams to align sales efforts with business objectives, ensuring a seamless customer experience.  · Performance Reporting: Provide sales reports and market insights to management, identifying trends and opportunities for revenue growth. Equally AI- Tel Aviv Position Held: Customer Success Manager (Freelance) March 2023 - June 2023 Responsibilities:  · Client On-boarding & Training: Guide customers through the on-boarding process, ensuring they understand and can effectively use products and services.  · Relationship Management: Build and maintain strong, long-term relationships with clients to foster trust and loyalty.  · Customer Advocacy: Act as the voice of the customer within the company, ensuring their needs and feedback are prioritized.  · Proactive Engagement: Regularly check in with customers to anticipate and address their needs, ensuring ongoing success and satisfaction.  · Issue Resolution: Quickly address and resolve customer complaints and technical issues to maintain high satisfaction levels.  · Account Growth: Identify opportunities to up-sell and cross-sell products and services that align with customer goals.  · Performance Monitoring: Track key performance indicators (KPIs) to measure customer success and ensure they achieve their desired outcomes.  · Collaboration: Work closely with sales, support, and product teams to deliver seamless customer experiences.  · Customer Education: Provide resources, training, and best practices to help customers maximize the value of products and services.  · Feedback Loop: Gather customer feedback to inform product development and service improvements. Accomplishment: I successfully acquired and continue to maintain a key account that drives the company's revenue growth and ensures high customer satisfaction. By setting clear client retention goals, delivering exceptional customer service, and aligning services with the brand image, I have fostered value through positive customer experiences. I have also contributed to improving customer service policies, addressing complaints, and providing high-level technical support. My core relationship management skills have strengthened the company's revenue while prioritizing customer satisfaction. Union Bank of Nigeria Position Held: Retail Sales and Service Associate October 2019-September 2022 Key Responsibilities:  Drive revenue growth by implementing customer on-boarding processes and leveraging cross-selling and upselling techniques to maximize account value.  Proactively manage customer portfolios to nurture long-term relationships, increase retention rates, and identify new sales opportunities.  Conduct needs assessments and segment customers based on profiles to deliver tailored product offerings that align with their goals.  Ensure seamless and accurate transaction processing within core banking systems to support operational efficiency and customer satisfaction.  Exceed sales targets by maintaining a proactive approach to lead generation, account expansion, and repeat business.  Deliver exceptional customer service by aligning sales and service interactions with the company’s brand and customer retention goals.  Collaborate with cross-functional teams to optimize workflow, streamline processes, and enhance the overall customer experience.  Stay informed on industry trends and competitor offerings to identify opportunities for growth and maintain a competitive edge.  Consistently meet and exceed key performance indicators (KPIs), including revenue targets, customer retention rates, and sales conversion metrics. Accomplishments:  Customer Service Transformation: Successfully revamped the branch's customer service metrics, including NPS (Net Promoter Score) and CSAT (Customer Satisfaction). Implemented innovative strategies and initiatives that resulted in remarkable improvements in customer service performance. As a result, achieved higher NPS scores and increased levels of customer satisfaction, positively impacting the overall customer experience.  Exceeded Sales Targets: Consistently surpassed sales targets by consistently achieving or exceeding assigned sales quotas. Demonstrated dedication and hard work in driving sales outcomes, contributing significantly to the branch's overall success and revenue growth. This achievement highlights my ability to effectively identify opportunities, build customer relationships, and close deals to achieve exceptional sales results.  Acknowledged by Branch Leadership: Received recognition and commendation for outstanding performance in both customer service and sales from the Branch Service Manager, Business Development Manager, and Group Head. Their acknowledgment of my accomplishments further motivated me to maintain a high level of excellence and continue delivering exceptional results while actively contributing to the growth and success of the business. Union Bank of Nigeria Position Held: Retail Credit Sales Associate January 2018-October 2019 Responsibilities:  Proactively engage with companies or individuals to assess their loan requirements.  Conduct meetings with loan applicants to gather personal information and address queries.  Facilitate loan applications and approvals, collaborating with internal teams as necessary.  Serve as a liaison between borrowers and management, presenting loan applications for review.  Provide comprehensive explanations of various loan types and associated terms to applicants.  Gather and verify financial information, including credit ratings and income levels.  Analyze the applicant's financial situation to determine loan eligibility.  Make loan approval decisions or escalate applications to management for further review.  Perform first-level underwriting duties, ensuring compliance with loan and risk management protocols. Accomplishment: Remarkable Credit Portfolio Growth: Spearheaded a substantial increase in the credit portfolio for  both the Branch and the cluster, surpassing the 100-million-Naira milestone. This achievement not only demonstrated my exceptional financial acumen but also showcased my ability to effectively manage and grow credit portfolios. As a result, I earned recognition from the Chief Marketing Officer of the branch and the Cluster Group Head for my outstanding contribution Union Bank of Nigeria PositionHeld: Retail Direct Sales Officer October 2017-January 2018 Responsibilities:  Perform account opening procedures and diligently follow up on any pending documentation requirements  Efficiently handle customer requests, including processing check deposits, cash collections, draft processing, and other transactions  Ensure timely and accurate updating of new deposits and accounts in the system on a daily basis  Maintain the confidentiality and security of customers' information and files  Actively contribute to the mobilization of cost-effective funds through the promotion of savings and current accounts  Conduct cash pickups from customers for deposit into their respective accounts Accomplishment:  Surpassed Sales Targets: I Set a remarkable sales record as a direct sales officer by consistently exceeding sales targets. Showcased exceptional sales performance by consistently achieving or surpassing assigned sales quotas. By strategically engaging with customers and leveraging my expertise in deal closing, I successfully secured three highly coveted school accounts, leading to a substantial increase in branch revenue. Alpha-Femme You- Lagos Nigeria December 2014 - Febuary 2016 Responsibilities:  Review new customer orders and input data into a centralized database for processing.  Perform qualitative and quantitative analysis of logistics operations to identify areas for improvement.  Manage scheduling for the day-to-day activities of 37 transportation employees.  Coordinate shipments by creating them manually, assigning carriers, and dispatching shipments.  Escalate client-related quality and service issues to the appropriate manager for resolution.  Coordinate rush orders and handle order changes to ensure timely delivery.  Serve as a liaison between logistics, carriers, and customers to facilitate smooth operations.  Coordinate returns between origin and interim transportation departments to manage inventory effectively.  Monitor shipments to ensure on-time delivery and address any delays promptly.  Demonstrate strategic leadership and foresight to support long-range sales growth.  Build partnerships with local organizations to expand company offerings and improve services Alpha-Femme You- Lagos Nigeria October 2014 - December 2014 Position Held: Communications Executive Responsibilities:  Reviewing new customer orders and entering data into a centralized database for processing.  Conducting qualitative and quantitative analysis of logistics operations to identify areas for improvement.  Overseeing scheduling for the day-to-day activities of 37 transportation employees.  Manually creating shipments, assigning carriers, and dispatching shipments.  Forwarding client-related quality and service issues to the appropriate manager for resolution.  Coordinating rush orders and order changes to ensure timely delivery.  Acting as a liaison between logistics, carriers, and customers.  Coordinating returns between origin and interim transportation departments.  Monitoring shipments to guarantee on-time delivery.  Exhibiting strategic leadership and foresight in support of long-range sales growth.  Building partnerships with local organizations to increase company offerings and improve services Accomplishments:  Amplified Customer Engagement and Boosted Brand Awareness: Through my role as a Communications executive, I spearheaded strategic communication initiatives that made a notable impact on customer engagement and brand awareness. By crafting and executing compelling marketing campaigns, I effectively harnessed the power of social media platforms to expand our reach and foster deeper connections with our audience. This resulted in heightened customer loyalty and satisfaction.  Impressive Expansion of Customer Base and Market Visibility: Thanks to the success of these initiatives, we experienced substantial growth in our customer base and significantly increased our market visibility. The strengthened brand awareness played a pivotal role in driving business growth, translating into higher sales and revenue. This achievement underlines my expertise in effectively communicating the brand's unique value proposition, establishing genuine connections with the target audience, and ultimately fueling business expansion through well-executed communication strategies. Zedex Enterprise Akoka, Lagos September 2008 - December 2009 Position Held: Office Assistant Responsibilities:  Actively promote the company's goods and services to potential customers.  Provide prompt and effective assistance to customers by addressing their requests and handling any complaints.  Maintain accurate and thorough records of daily sales activities.  Foster positive public relations between the company and its customers.  Carry out additional responsibilities assigned by the manager to contribute to overall team success. HOBBIES AND INTRESTS: Computer: Customer Relationship Management (CRM), Collaboration and Project Management Tool Presentation Software. Interests: Sports, Copy-writing, Public Speaking, Artificial Intelligence, Digital Marketing