Adewunmi Cole
--
VIRTUAL ASSISTANT
Detail-oriented and proactive Virtual Assistant with over 4 years of
experience in administrative support and customer service.
Demonstrated expertise in managing schedules, coordinating
meetings, and enhancing operational efficiency. Exceptional
organizational and communication skills, with a strong focus on
confidentiality and problem-solving.
WORK EXPERIENCE
3, Church Street, off Jimoh Sobowale, MagodoIsheri., Lagos, Nigeria
SOFT SKILLS
ADMINISTRATIVE ASSISTANT
British American Tobacco
Organization
10/2024 - Present,
Effective Communication
Achievements/Tasks
Develop and maintain an organized filing system for efficient
document retrieval.
Create and distribute meeting minutes to keep all
stakeholders informed.
Time Management
Problem-solving
Proactiveness
Managing up
Confidentiality and Discretion
Critical Thinking
Emotional Intelligence
Prioritization
Organize and schedule appointments, ensuring optimal time
management.
Prepare detailed expense reports and manage data for
tracking purposes.
TECHNICAL SKILLS
Plan and coordinate events to support organizational goals.
Book travel arrangements and conduct research for
presentations.
Email Management
CUSTOMER SERVICE REPRESENTATIVE
Emtill Solutions Nigeria Limited
Calendar Scheduling
Data Entry
02/2024 - 10/2024,
Travel Management
Achievements/Tasks
Expense Tracking
Mastered 4 CRM platforms to enhance service efficiency.
Managed over 40 calls and 25 emails daily, ensuring timely
and effective responses.
Achieved a resolution rate of 90% for issues on first contact,
improving customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
RAYTILL NIGERIA LIMITED
Meeting Coordination
Task Scheduling
Lead Generation
Transcribing
Maintaining Meeting Minutes
04/2023 - 01/2024,
Achievements/Tasks
Leveraged CRM and support software to optimize customer
interactions.
Research and Presentation Creation
File Management
Handled 45+ outbound calls daily, maintaining high
standards of professionalism.
Consistently surpassed daily performance targets,
demonstrating strong sales skills.
LANGUAGES
English
Full Professional Proficiency
EDUCATION
Virtual Assistant Training
ALX VA PROGRAM
09/2024 - 11/2024,
History & International Studies
Babcock University, Ogun State
04/2012 - 05/2016,
CERTIFICATE
ALX VA CERTIFICATE OF ACHIEVEMENT
