Adewumi Sogo Samuel

ADEWUMI SOGO SAMUEL Address : Apt 2310 Buhiara building Alnahda Shajah. Phone. :- Email. - OBJECTIVE Experienced and dedicated sales associate and customer care representative with over four years of experience in retail environments. Recognized for ability to communicate with customers and provide exceptional services that ensures client retention and positive feedback. Proven ability to increase sales through upselling techniques as well as implement additional processes that drive profitability. EXPERIENCE Country team member at Expo 2020 Sept 2021- March 2022. Offered friendly and efficient service to visitors, handled challenging situations with ease. Actively listened to visitors, handled concerns quickly and escalated major issues to supervisor. Identified issues, analyzed information and provided solutions to problems. Demonstrated respect, friendliness and willingness to help wherever needed. Maintained energy and enthusiasm in fast-paced environment. Front desk officer at Ejadah Asset Management, Dubai. April 2018 – June 2021 Acting as the main point of contact, interaction and service representative to VIP visitors and providing excellent service levels. Receiving, storing and delivering luggage and mails. Monitoring, responding and redirecting all enquiry e-mail and phone calls. Assist in issuing guest passes and employees ID cards Assist in making room reservations, catering arrangements and travel bookings. Team leader at Al Sahraa Recruitment Service, Abu Dhabi. January 2017 – March 2018. Responsible for overseeing the day to day operation of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained. Allocating jobs and workloads to individual staff members based on their ability. Implementing new initiatives and making sure all staff understand them. Giving prompt and accurate information on individual staff performance. Making sure all tasks given to staff are done on time and to the requested standard. Establishing team and staff targets as a reflection of company’s objectives. Providing accurates information to senior managers on key issues. Guest Service representative at Princess luxury Hotel. Lagos, Nigeria. February 2016 – November 2016. Acting as the main point of contact, interaction and service representative to VIP visitors and tenants, providing excellent service levels, customers experience and acting as an ambassador for princess luxury. Acting as a VIP visitor service directory and supporting on the following 1. Making restaurant reservation. 2. Obtaining tickets for events 3. Informing about local features such as shopping, dining, and nightlife and recreational destinations. 4. Making travel arrangements for sightseeing and other tours Help to train and mentors new hires Customer Service associate at Princess luxury boutique. Lagos, Nigeria. January 2013 – February 2016. Attaining sales target of the month. Ensuring that all the guests entering the hotel are always greeted with a smile Maximizing revenue through explaining the benefit of promotion as up selling as much as possible. Answering telephone queries and following up with the relevant department such as bookings, complaints and general enquiries. Ensuring the correct opening/closing procedures are followed, highlighting any issues to the duty manager. Explaining the swipe card system operation, the different options and packages available and self services to the customers. Sales associate at Debby frozen foods. Lagos, Nigeria. December 2011 – December 2012. Helped an average of 50 customers per day by responding to inquiries and locating of products. Recommended alternative merchandise display styles to management Assisted team members when necessary in handing cash register, organizing inventory room, labeling products, unloading merchandise, and cleaning up. EDUCATION Federal university of technology Minna, Nigeria. January 2005 – December 2009. Degree: B.tech in Library and information Technology. CERTIFICATION. Security industry regulatory agency (SIRA) December 2017. License no. 273616. AWARDS AND ACKNOWLEDGEMENTS ▪ National youth service corp.(NYSC) Year: October 2011. SKILLS. Effective communication in English and Afrikaans. Proficient in Microsoft office, word, excel and PowerPoint. Advance experience in sales and customer care service Comprehensive knowledge of the principles and methods of customer service Passionate and self motivated. PERSONAL INFORMATION Relationship : Married. Nationality. : Nigeria. Gender. : Male. REFERENCES Available on request.