Adewumi Oluwatimilehin

ADEWUMI OLUWATIMILEHIN Lagos, Nigeria Tel: - e-mail:- Profile: A highly motivated and energetic individual with experience in delivering top notch exceptional customer experience and building products. A resilient individual passionate about technology and how it can be used to solve problems, contribute to the growth of emerging economies. I execute with excellence and always conscious of finding the best way to get things done, looking to join an organization where I can bring to bear my skills, experience to its viability while also learning and collaborating with the team. Skills: ➢ ➢ ➢ ➢ Product management Team player Planning & organizing Operations ➢ ➢ ➢ ➢ Communication Customer Support Networking skills Critical Thinking Education: 2017 Yaba College of Technology HND, Civil Engineering 2015 Daystar Leadership Academy Basic certificate in leadership Work Experience: DOT FIT (Agent Banking) Lagos, Nigeria ( Remote) 2021 - Date DOT FIT is a Fintech company that specializes in agency banking which allows individuals to withdraw, deposit and pay bills through its agent in urban and rural areas in Nigeria. PRODUCT MANAGER,SME KUDI (YC 19) (Agent Banking) Lagos, Nigeria ( Remote) 2019 - 2021 Kudi is a Fintech company that specializes in agency banking which allows individuals to withdraw, deposit and pay bills through its agent in urban and rural areas in Nigeria. PRODUCT OPERATIONS Lead, Agent credit ● Developed and led the product ideation from research to flow chart and execution ● Worked as the interim operational personnel in Agent Credit operation for credit worthiness, disbursement and retrieval etc. ● Iterated the Agent Credit product to ensure Product Market fit through standard eligibility criteria as dictated by market trends, business model etc. ● Led the team to do an A/B testing in the market with (N5,000,000). This led to a growth in revenue of (15%) month on month [MOM] ● Proffered solutions in Cross collaboration with Business Development and Product Manager in Credit retrievals by authenticating Agent Address verification as terms and conditions to on-board them into product instead of the old means of phone calls. TEAM LEAD (Customer Success) ● Researched and developed the team first frame work that led to improvement in output and efficiency ● Led in improving user/customer experience journey from problem resolution to conflict management ● Collated customer feedback and collaborated with the Product and engineering team on improving services and developing related features. ● As a customer facing role, it helped me to understand customers' needs and how best to solve them which led to cross collaboration with product team and stakeholders on Kudi's K shop iteration which house insurance marketplace and others thereby increasing product offerings and revenue CUSTOMER SUCCESS ASSOCIATE ● ● ● ● Provide solutions to customers knotty challenges Educated our users on new and existing products Collating customers feedbacks and complaints for engineering and product use As a customer facing role, I was able to viably contribute to FAQs (Frequently asked Questions) about Kudi ● Ensured and maintained Swift resolution of conflict ● Through the knowledge of customer problems,I collaborated with the marketing team on content and digital means to educate our users. PREPCLASS NG Lagos, Nigeria 2018 - 2019 PrepClass is an EdTech companies that specialises in online learning and home tutoring across academic subjects In Nigeria DIGITAL PR ASSOCIATE, ● Developed and implemented a strategic plan for the organization’s communication and media channels ● Developed and prepared social media calendar and content for all channels ● Worked in partnership with the CEO and stakeholders to apply for grants and fellowships on behalf of the organisation. ● Developed a digital PR road map and coordinated all communication channels for the organisation INSPIRO Consulting Lagos, Nigeria 2016 - 2017 Logistics Officer (Internship) ● Co-developed and implemented a strategic plan for the production and sales of over 5,000 copies of the company’s product within 8 months ● Increased the efficiency in the delivery of company’s product and overall response time to orders ( Received orders and delivered within 2 working days) ● Contributed to an increase in turnover of the company’s product in the period under review through the development of models and systems that ensured seamless delivery services. ● Ensured Best practices in relating with clients and vendors for optimum delivery services ● Assisting in the development of systems and procedures to improve the quality and efficiency with which the company's product is delivered International Health Management Services 2013 -2015 Business operations Officer ● Overseeing daily operations of business to ensure set goals and objectives are achieved in tandem with relevant departments, acting as a conduit between the CEOs office and other departments. ● A strategic member of the team that led brand identity blah blah ● Monitored and ensured that exchange of ideas, project blah blah ● A strategic member of the team that worked with the marketing department to raise and consolidate clients base from adding approximately 200 clients into the health management scheme within a period of one year ● Monitored and ensured seamless interaction and exchange of ideas, projects between the CEOs, Department heads and Stakeholders culminating into a productive work environment. Tools: ● ● ● ● ● Slack Zendesk Google suites Ms suites Zoho Mail Referees: Available on request