- Reply rate:
- -
- Availability:
- Full-time (40 hrs/wk)
- Location:
- Ibadan, Oyo, Nigeria
- Experience:
- 2 years
FASEDU ADEWUMI
Remote Professional | Executive Virtual Assistant & Customer Support Specialist
PROFESSIONAL SUMMARY
Empathetic and detail-oriented Customer Support & Operations Specialist with over 2 years of
experience providing efficient, high-quality service in fast-paced, tech-driven environments.
Skilled in Zendesk, HubSpot, Salesforce, and Google Workspace, with a proven ability to
manage inquiries, streamline communication, and maintain client satisfaction rates above 95%.
A proactive problem-solver known for ownership, precision, and professionalism — committed
to helping teams build trust, deliver excellence, and enhance operational efficiency.
CORE SKILLS
Customer Experience Optimization • CRM Management (Zendesk, Salesforce, HubSpot) • Issue
Resolution & Escalation • Data Accuracy & Documentation • Process Improvement • Chat &
Voice Support • Workflow Coordination • Team Collaboration • Google Workspace • Multitasking
• Empathy & Communication • Ownership Mindset • Quality Assurance
PROFESSIONAL EXPERIENCE
Customer Support Specialist (Remote) | AIU, Atlantic University
Jan 2025 – Nov 2025
● Delivered exceptional front-line support to students and staff, managing up to 60+ daily
tickets across chat and email with a 98% satisfaction rate.
● Improved response efficiency by 30% through streamlined ticket categorization and
macro use in Zendesk.
● Resolved complex academic and technical issues while maintaining compliance and
accuracy in documentation.
● Collaborated with cross-functional teams to identify recurring pain points and optimize
workflow processes.
Virtual Assistant / Executive Support (Remote) | Freelance
Jun 2024 – Dec 2024
● Managed client inboxes, calendars, and reports using Google Workspace, ensuring
on-time communication and follow-up.
● Supported project tracking and data updates across Trello, ClickUp, and HubSpot,
reducing client task turnaround times by 25%.
● Drafted and proofread client correspondence, demonstrating empathy and brand
consistency in tone and professionalism.
● Provided administrative and technical support, maintaining client satisfaction and repeat
engagement.
Administrative Assistant Intern | Aviation Medical Clinic – Federal Airport Authority of Nigeria
Oct 2024 – Oct 2025
● Organized and maintained 100+ daily patient records and logistics files, ensuring smooth
workflow operations.
● Strengthened reporting accuracy and compliance through improved data management
systems.
● Communicated effectively with patients and staff, increasing operational efficiency and
reducing documentation delays.
ACHIEVEMENTS
● Consistently maintained above 95% customer satisfaction rate in chat and email support.
● Reduced ticket resolution time by 30% through workflow optimization in Zendesk.
● Developed SOPs for recurring administrative processes, improving task consistency and
handovers.
● Received recognition for professionalism, empathy, and proactive problem-solving from
supervisors.
CERTIFICATIONS
● ALX Virtual Assistant Certification, 2025
● Google Workspace Productivity Tools, In Progress
EDUCATION
Federal University, Lokoja – Kogi State
Bachelor’s Degree (BIOLOGY)
TOOLS & TECHNOLOGY
Zendesk • Salesforce • HubSpot • Google Workspace • Trello • ClickUp • Asana • Microsoft
Office • Canva • Slack • Zoom
