Adetoyinbo Modupe

ADETOYINBO MODUPE MARY Lagos, Nigeria | - | adetoyinbomodupe00gmail.com | https://www.linkedin.com/in/adetoyinbo-modupe-07457a344/ Professional Summary Effective and Efficient in Email Marketing, Customer Relationship Management, Telesales, Cold calling and Appointment scheduling with over 4 years of experience in customer service, email marketing, and automation. My proven ability to plan, execute, and optimize email campaigns that drive engagement and conversions. Proficient in leveraging scheduling tools such as Calendly, Picktime, Acuity Scheduling, and SimplyBook.me, also skilled in CRM platforms such as Salesforce, HubSpot CRM, Zoho CRM, Microsoft Dynamics 365, Pipedrive, and Freshsales to enhance customer experiences and retention. Passionate about leveraging data-driven strategies to boost customer engagement and increase revenue. Willing to offer a one-week unpaid period to showcase my expertise and contribution to the team. Professional Experience Customer Service Representative | STAKES February 2024 – Present  Managed customer inquiries, delivering exceptional service through phone, email, and chat channels.  Planned and executed email marketing campaigns, improving customer engagement and conversion rates by [X]%.  Utilized CRM platforms such as Salesforce, HubSpot CRM, and Zoho CRM to segment and personalize email lists for targeted campaigns.  Implemented strategies to reduce churn, including driving transitions to annual subscriptions and improving customer satisfaction.  Collaborated with cross-functional teams, including marketing and product development, to incorporate customer feedback and enhance product offerings Appointment Setter & Cold Calling | GZI April 2023 – 2024  Conducted outbound calls to potential clients, introducing services and securing     appointments. Managed appointment scheduling to ensure efficiency and client satisfaction. Maintained detailed records in CRM platforms to track interactions and followups. Used persuasive communication skills to engage clients and overcome objections. Collaborated with team members to meet and exceed appointment-setting targets. Email Marketing & Automation Specialist (Freelance) January 2022 – January 2023      Developed and launched successful email marketing campaigns for various clients, driving higher open and click-through rates. Conducted A/B testing on subject lines, visuals, and calls-to-action (CTAs) to improve email performance. Set up automated workflows and email sequences to nurture leads, increase conversions, and retain customers. Analyzed campaign performance, using data insights to refine strategies and optimize results. Ensured compliance with GDPR and other industry regulations in all email marketing efforts. Skills & Expertise         Email Marketing Platforms: Mailchimp, HubSpot, ActiveCampaign CRM Tools: Salesforce, HubSpot CRM, Zoho CRM, Microsoft Dynamics 365, Pipedrive, Freshsales Appiontment setting and scheduling tool: Calendy, Picktime, SimplyBookMe,Doodle Email Automation & Campaign Management Customer Success & Retention Troubleshooting Problems HTML & Email Design Best Practices Customer Onboarding & Support Education Bachelor of Science in Public Administration and Development Studies Lagos State University | 2024 CGPA: 3.75 Certifications Digital witch| 2024  HubSpot Email Marketing Certification , IT Certification ALX | 2020  Data Entry Certification