Curriculum vitae
PERSONAL INFORMATION
NAME: ADETOKUNBO O. BLESSING
ADDRESS:. Lagos Nigeria.
LANGUAGE: ENGLISH
OBJECTIVES
To obtain a customer service position in a people organization where I can maximize my
people-oriented experience, communication skills, problem analysis and
problem-solving skills to achieve the organization objectives while satisfying customer
needs.
CAREER SUMMARY
● A customer oriented and excellent communicator possesses 6+ experience as a
Customer Support/call center agent
● Excellent in conveying the client’s requirement to the team leader.
● Expertise in Appointment setter and meetings.
● Excellent in hosting and serving customers
● Expertise in taking calls and right on time
● Expertise in working with CRM software
SUMMARY OF QUALIFICATIONS
Extensive customer service and customer care experience
Dedicated to work hard and able to work well under pressure.
Able to work flexible hours, high responsibilities.
Superior listening, verbal and written communication skills.
Excellent data entry and typing skills.
Interpersonal and detail-oriented skills.
Computer knowledge (MS office, Google workspace)
CRM knowledge (Zendesk, Frenchdesk, Xencall, Hubspot, Intercom)
COMPUTER KNOWLEDGE
● Well
versed in working with computers, Google workspaces, MS-office, CRM support
etc.
● Internet Savvy
WORK EXPERIENCE
FOODCOURT CO KITCHEN LIMITED
Customer support Agent
Jan 2025 till date
RESPONSIBILITIES HANDLED
● Engage with customers via Business suite, CRM, resolving their
issues and escalating issues beyond me to the supervisor.
● Escalating missing orders to logistics team for investigation and resolving users
issue either through order replacement or a refund.
● Working with logistics, kitchen and vendors to ensure users request
are met timely and issues are resolved on time
● picking calls, chatting and replying to mails with a prompt response
to solve users problems with a good resolution.
PALMPAY LIMITED
Jan- till date
Customer support Agent
RESPONSIBILITIES HANDLED
●
Respond to customer queries in a timely and accurate way, via phone, email or chat
■ Identify customer needs and help customers use specific features
■ Analyze and report product malfunctions (for example, by testing
different scenarios or impersonating users)
■ Update our internal databases with information about technical issues and
useful discussions with customers
■ Monitor customer complaints on social media and reach out to provide
assistance
■ Share feature requests and effective workarounds with team
members Inform customers about new features and functionalities
■ Follow up with customers to ensure their technical issues are
resolved. Attend weekly meetings and create customer rapport.
● Make recommendations to managers to improve customer experience
COMPANY: UNITED BANK OF AFRICA (U.B.A) Nig. Jan 2021-Dec 2022
Customer service representative
RESPONSIBILITIES HANDLED
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Greet all customer with a friendly tone
Open and close saving and checking accounts for customers
Process wire transfers and issue certified checks
Collect and safeguard sensitive financial data
Identify opportunities to promote banking products and refer clients
to appropriate managers
Overcome objections and resistance in a positive manner
Courteously and competently resolve all customer complaints, taking
ownership from first contact to final resolution
Assist customers with inquiries and issues over the phone
Complete telephone banking transactions with clients
Provide accurate information about the bank and our products and services
COMPANY: GROLATECH COMPANY NIG
Jan 2020-Dec 2020
Virtual Assistant
RESPONSIBILITIES HANDLED
■
Provides administrative support and help streamline business operations for
companies
● Handling customer support and book-keeping and managing social media platform
■ Manage simple book-keeping tasks like invoices, receipts and expenses,
■ Respond to customer inquiries and ensure customer satisfaction through follow-up.
■ Maintain an accurate contact list and databases for seamless communication.
■ Monitor social media platforms,schedule post and engage with followers
■ Follow up customers calls where necessary.
EDUCATIONAL BACKGROUND AND QUALIFICATIONS
Computer science NOUN Awaiting result
Bsc in view
Virtual Assistant. ALX. 2022 Information Technology. Coursera. 2022
Customer problem solving and troubleshooting LINKEDIN 2022
Serving customers through Live chat and emails. LINKEDIN 2022
Foundation in travel and tourism with sabre. IATA. 2018
National Diploma in Computer science (Lagos city polytechnic, Nigeria 2016
GCE Advanced level(Government High School Nigeria) 2010
HOBBIES
● Traveling
● Meeting new people
● Team games
● Researching internet
References and certificates are available upon request.
