Curriculum vitae
PERSONAL INFORMATion
NAME: ADETOKUNBO O.BLESSING
ADDRESS:. Lagos Nigeria
LANGUAGE: YORUBA/ENGLISH
EMAIL: -TEL: -
OBJECTIVES
To obtain a customer service position in a people organization where I can maximize my people oriented experience, communication skills, problem analysis and problem solving skills to achieve the organization objectives while satisfying customer needs.
CARREER SUMMARY
A customer oriented and excellent communicator possesses 4+ experience as a Customer Support/call center agent
Excellent in conveying the client’s requirement to the team leader.
Excellent in hosting and serving customers
Expertise in taking calls and right on time
Expertise in working with CRM software
SUMMARY OF QUALIFICATIONS
Extensive customer service and customer care experience
Dedicated to work hard and able to work well under pressure.
Able to work flexible hours, high responsibility
Strong communications skills both written and spoken
Knowledge of customer service practices and principles.
Positive altitude that provide excellent customers service in a team environment
Superior listening, verbal and written communication skills.
Excellent data entry and typing skills.
Interpersonal skills
Computer knowledge(Microsoft Word, Excel)
COMPUTER KNOWLEDGE
Well versed in working with computer, data entry, MS Word, Ms Excel.
Internet Savvy
WORK EXPERIENCE
COMPANY: United Bank of Africa(U.B.A) Nig. Jan-
CUSTOMER SERVICE OFFICER
RESPONSIBILITIES HANDLED
Greet all customer with a friendly tone
Open and close saving and checking accounts for customers
Process wire transfers and issue certified checks
Collect and safeguard sensitive financial data
Identify opportunities to promote banking products and refer clients to appropriate managers
Overcome objections and resistance in a positive manner
Courteously and competently resolve all customer complaints, taking ownership from first contact to final resolution
Assist customers with inquiries and issues over the phone
Complete telephone banking transactions with clients
Provide accurate information about the bank and our products and services
Maintain positive ratings based on customer feedback
Meet and/or exceed performance evaluation metrics
Obtain and maintain all federal, state and local licenses and certifications
Comply with all applicable laws and regulations
Uphold the bank’s values and policies
COMPANY: Grolatech group of company Nig. January-December 2020
TELEMARKETER
RESPONSIBILITIES HANDLED
Work with team members on the call floor to meet sales and performance goals
Maintain detailed records of outgoing and ingoing calls as well as follow up information and outcomes
Meet or exceed projected weekly and monthly sales goals
Intercept and respond to customer complaints or concerns with products and seek to resolve the problem while adhering to company policy
Accurately document the customer's personal information including phone number, address and other order information
Persuasively engage the customer in conversation to explain how the item will add value to their lives and meet their needs
Ask relevant leading questions to understand the customer's needs and recommend the best product or service for their purposes
Follow prepared sales script to provide accurate information about a products price, features and benefits.
COMPANY: Outcess solutions( Branch Intl) Nig January-December 2019
LOAN RECOVERY AGENT
REsponsibilities HANDLED
Attending to customer needs through calls
Obtain client information by answering telephone calls, interviewing clients, verifying information.
Confirm the receivers identity by comparing client information to requirements.
Recovering of company’s defaulted loans through calls
Sympathize with customers that are indisposed
Guide customers on how to repay back their loans
Encourage customers to repay back as soon as possible in other not have low credit vaults.
Tell them about the benefits of repayment and late consequences
Research, identify and resolve customers complaint using applicable software.
Document all calls information according to standard operating procedures.
Follow up customers calls where necessary.
Applebee’s restaurant( Janna enterprises) DUBAI - CALL CENTRE AGENT
Responsibilities Handled
Greet the caller with a friendly tone and determine who owns the call.
Receiving guest calls and listening to customer through verbal communication
Readiness to listen to guest issues before speaking.
Take guest orders through phone calls or any complaints
Ask Guest questions by using effective questioning techniques
Treat guest honestly and fairly, with respect and diplomacy on calls
Give guest full attention for the duration of the interaction.
Provide a prompt, professional service that meets guests expectations.
Summarize the call, promise a solution and deliver it, close or end the call
PROFFESSIONAL STRENGTHS:
Flexible and fast to learn
Outstanding team player.
Excellent communication skills.
Accountability and transparency
Self-aware, open-minded with a high degree of personal and professional integrity
The ability to analyze issues and solve problems
EDUCATIONAL BACKGROUND
Customer related management in Travel and tourism certificate ( Zabeel institute and technology DUBAI) IATA 2018 PASSED
National Diploma in Computer science(Lagos city polytechnic, Nigeria) 2016
GCE Advanced level(Government High School Nigeria)) 2010
GCE Ordinary Level(Alilak Nur$Primary school, Nigeria) 2003
HOBBIES
Traveling
Meeting new people
Team games
Researching internet
Reference's and certificate are available upon request
