Adesuyi Victor

Customer Support Specialist with 10+ years of experience across B2B and B2C environments, with a strong

foundation in traditional customer service and support in SaaS cloud-based platforms within

FinTech, e-commerce, and subscription-based products. Skilled in multi-channel support (email, phone, chat), CRM

administration, technical troubleshooting, API and integration support, and Tier 1–3 escalations. Proven track record

of improving CSAT, FCR, SLA compliance, and customer retention while managing high-volume tickets in fast-paced

remote environments and collaborating cross-functionally to enhance product reliability and customer experience.

Core Competencies:

•Product Management

•Client Management

•Product Roadmapping & Prioritization

•Business Requirements Gathering & •Documentation

•Customer Relationship Management (CRM)

•Pre-Sales Engagements

•User & Market Research

•Product Metrics & Data-Driven Decision Making

•Project Planning & Strategic Alignment

•Product Delivery & Optimization

•Go-to-Market Strategy & Execution

•Cross-Functional Team Leadership & Stakeholder Management

•Cross-Border Payments & API Integrations

Fintech & Digital Payments Strategy

•SaaS Product Development & Growth

CRM Platforms.