Adesuwa Osagie

ADESUWA OSAGIE CUSTOMER SERVICE | VIRTUAL ASSISTANT Benin City, Nigeria ||- ||-|| Linkedin PROFESSIONAL PROFILE Dedicated professional with a proven track record in enhancing customer satisfaction, optimizing executive productivity, and delivering efficient IT support using CRM systems and remote support tools. Skilled in managing inquiries, scheduling appointments, and resolving technical issues promptly while maintaining clear and professional communication. Excel in exceeding sales targets, building strong client relationships, and implementing strategic telemarketing campaigns to drive business growth. A proactive team player with strong organizational abilities and a commitment to achieving exceptional results in dynamic and challenging environments. Ready to leverage diverse skills and experience to contribute effectively to organizational success and client satisfaction.. CORE SKILLS ▪Customer Service ▪Administrative Support ▪Data Management ▪Meeting Coordination ▪Office Management ▪Project Management ▪Customer Support (Inbound and Outbound Calls) ▪Microsoft Office Suite ▪Customer Relationship Management (CRM) ▪Trello ▪Calendly ▪Clickup ▪Record Management ▪Team Collaboration ▪Virtual Assistance ▪Schedule Management ▪HubSpot ▪Zendesk ▪Intercom ▪Freshdesk ▪Lead Generation ▪Email Management ▪Pick Time ▪Any Desk ▪Team Viewer ▪IT Support CAREER SUMMARY May 2022 – Jun. 2024 Virtual Assistant/Secretary ZITC Exchange – Benin City Key Responsibilities:  Managed daily administrative tasks, including scheduling, correspondence, and document preparation, and ensured 100% efficient office operations and seamless virtual support.  Coordinated virtual meetings, webinars, and conferences, handled technical aspects and drove smooth execution.  Implemented organizational systems that enhanced information flow and productivity, optimizing digital filing and retrieval processes.  Provided exceptional customer service during inquiries, resolved issues promptly, and maintained positive client relations. Dec. 2019 – Jan. 2022    Tele Marketer Brand Angel Nigeria Limited Conducted 100+ outbound calls daily to potential customers and promoted products and services to drive sales and increase company revenue. Managed customer inquiries, provided detailed product information, and maintained high customer satisfaction. Ensured accurate records of customer interactions and sales activities in the CRM system for efficient follow-up and reporting.  Collaborated with the sales team to develop targeted marketing strategies that contributed to achieving 99.9% of sales goals and objectives. Apr. 2017 – Sep. 2019 Customer Service Representative Echos Hospital – Benin City Key Responsibilities:  Delivered exceptional customer service by addressing patient inquiries, scheduling appointments, and offering information on hospital services.  Managed patient intake and registration processes, ensured accurate patient data entry, and efficiently handled administrative tasks.  Collaborated with medical and administrative staff to streamline operations, improve patient experience, and enhance overall service quality. KEY ACHIEVEMENTS  Customer Support: Increased customer satisfaction scores by 20% through practical communication skills and proficient use of CRM systems to streamline appointment scheduling and patient inquiries.  Virtual Assistance: Enhanced executive productivity by 30% by integrating appointment-setting tools like Calendly and Picktime, ensuring seamless coordination and efficient management of virtual meetings and schedules.  Excellent Technical Support: Reduced technical issue resolution time by utilizing remote support tools such as TeamViewer and AnyDesk, providing timely and effective IT support while maintaining clear communication with users.  Telemarketing Expertise: Exceeded sales targets through proficient telemarketing techniques, leveraging CRM expertise to track customer interactions and follow-up efficiently, improving customer engagement and conversion rates. EDUCATION & CERTIFICATION 2023 Technical Support Fundamentals Cousera 2023 Methodology of Inbound Hubspot Academy 2018 HND in Science Laboratory Technology (Biochemistry Option) Auchi Polytechnic - Auchi,Edo State 2015 OND in Science Laboratory Technology Auchi Polytechnic - Auchi,Edo State REFERENCES Available on request