Adesuwa Ekhoragbon

Ekhoragbon Sandra Adesuwa Title: Property Manager | Virtual Assistant | Administrative & Real Estate Expert Overview: With over 7 years of experience in property management and administrative support, I specialize in helping clients efficiently manage their properties and streamline business operations. I have a strong background in overseeing property operations, tenant relations, and financial management, while also offering high-quality virtual assistance services, including scheduling and customer serviceWhether you need a reliable property manager or a skilled virtual assistant, I am committed to delivering top-notch services to ensure your business runs smoothly and grows effectively. Key Skills: Property Management Tenant Relations & Communication Lease Agreement Preparation & Management Rent Collection & Financial Reporting Property Inspections & Maintenance Coordination Budgeting & Cost Control Vendor & Supplier Management Virtual Assistant Calendar & Email Management Travel Planning & Scheduling Customer Service & Client Relations Social Media Management & Content Creation Data Entry & Database Management Document Preparation & Organization Administrative Support Office ManagementMicrosoft Office Suite, Google Workspace, CRM Tools Client Communication & Inquiries Management File Organization & Document Handling Work Experience: Intern | Lagos State Government Ministry of Physical Planning and Urban Development Jan 2008 – Dec 2009 Assisted in the development and implementation of urban planning policies and strategies. Conducted field surveys and data analysis to support urban development projects. Participated in meetings with city planners, architects, and government officials, gaining experience in regulatory frameworks and urban planning standards. Contributed to preparing reports and presentations for senior officials on the progress of various urban development initiatives. Gained hands-on experience in managing urban growth, zoning, and planning issues in a dynamic, fast-paced environment. Customer Service Manager | EUC Homes october 2016 – Dec 2018 Managed tenant relations, addressing concerns and ensuring high levels of tenant satisfaction, leading to an increase in tenant retention. Supervised a team of customer service representatives, ensuring that all inquiries were handled in a timely and professional manner. Streamlined communication processes, reducing tenant complaints by and improving service delivery. Coordinated property maintenance requests and followed up with vendors to ensure timely resolution of issues. Property Manager | Homely Homes Jun 2019 – Dec 2021 Managed a portfolio of residential and commercial properties, ensuring smooth tenant management from move-in to move-out. Negotiated and renewed lease agreements, achieving a high occupancy rate across properties. Coordinated with contractors and vendors for timely repairs and property maintenance. Delivered excellent customer service by responding to tenant inquiries and resolving concerns promptly. Property Manager | Admore Properties Feb2022 – May 2023 Managed the day-to-day operations of multiple residential properties, including maintenance requests, rent collection, and lease renewals. Enhanced tenant satisfaction by creating a responsive and proactive communication system for addressing concerns and maintenance needs. Assisted with property marketing, helping to fill vacancies quickly and efficiently. Property Manager | Adluxe Realty March 2024– present Supervised property maintenance and repairs, working with contractors to ensure quality work and timely completion. Managed tenant applications, lease agreements, and renewals, ensuring compliance with all relevant laws and regulations. Implemented a digital tracking system for rent payments, improving payment tracking and reducing late fees by [X]%. Virtual Assistant june2024 – Present Provide virtual assistance to clients by managing emails, scheduling meetings, coordinating travel arrangements, and providing customer support. Help clients improve workflow by handling various administrative tasks, freeing up their time for strategic business functions. Assisted clients with social media management, content creation, and market research to enhance their online presence. Supported clients with data entry, database management, and document organization to improve operational efficiency. Freelance Property Manager [LAGOS] June2024 – Present Managed multiple residential and commercial properties, handling rent collection, tenant communication, and maintenance coordination. Achieved a reduction in late payments through efficient invoicing and transparent communication with tenants. Coordinated property inspections, ensuring properties remained in excellent condition, improving tenant satisfaction and retention. Delivered detailed financial reports to clients, optimizing their property budgets and saving them operational costs. Education: Bachelor of Science in [Urban and Regional Planning] Obafemi Awolowo University (O.A.U) | 2010 Bachelor of Science [Business Administration] University of Lagos (UNILAG) |2024 Client Testimonials: “Working with Adesuwa has been a game-changer for my property management business. She handled everything from tenant relations to property maintenance efficiently, allowing me to focus on expanding my portfolio.” – [Precious Morgan] “As my Virtual Assistant, Adesuwa has saved me countless hours on administrative tasks. From scheduling meetings to social media management, she’s made my business operations so much smoother!” – [Forstina Osagie]