Adesubomi Alaba

Adesubomi Alaba

$5/hr
It support and Troubleshooting
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos, Nigeria
Experience:
7 years
ALABA Adesubomi Mobalelayo 40b, Ola Ife Estate, Maryland, Lagos State, Nigeria - - PROFFESSIONAL SUMMARY IT support and project management professional with proven skills in technical troubleshooting, remote support, and data analysis. Experienced in delivering efficient solutions, managing teams, and ensuring smooth system operations to support business. ❖ Remote Support CORE COMPETENCIES ❖ Security❖ Awareness ❖ Technical Troubleshooting ❖ Technical Knowledge ❖ Learning & Development ❖ Documentation ❖ Adaptability ❖ Data Collection and Analysis ❖ CRM Tools Knowledge ❖ Facilitator WORK HISTORY Project Manager: January 2024-Current FRONTIER SOLAR TECH LIMITED ❖ Define project scope, objectives, and deliverables in collaboration with senior management and stakeholders. ❖ Develop comprehensive project plans, schedules, resource allocation, and budgets. ❖ Lead cross-functional teams to deliver projects on time, within scope and budget. ❖ Identify project risks and issues early and develop mitigation strategies. ❖ Monitor project progress using appropriate tools and techniques. ❖ Ensure quality standards are met and that final deliverables meet business expectations. ❖ Manage changes to the project scope, schedule, and costs using appropriate verification techniques. Co-facilitator / IT Support: August 2018-Current 361 DEGREES LIMITED (REMOTE) ❖ Collaborating with lead facilitator to design customized team-building programs that meet client’s objectives and needs. ❖ Co-leading team-building activities and exercises and ensuring the smooth flow of the program. ❖ Sending and collation of feedback forms using Google form as collection mode, Microsoft Excel as my worksheet and Microsoft Power Bi as my visualization tool. ❖ Flexibly adapting facilitation techniques based on group’s dynamics needs and responses to ensure the program’s effectiveness ❖ Setting up slides for presentation and the display needed for projecting the presentation. ❖ Vendor and artisan management. ❖ Participating in post-activity debrief sessions to help participants reflects on their experiences, insight gained and how to apply them at the workplace. IT Support Manager: June 2021 – Dec 2023 AIRIMENT GLOBAL ❖ Arranging flights, insurance, and accommodation ❖ Using a booking system to secure holidays ❖ Collecting and processing of payments and handling complaints or refunds ❖ Advising clients on travel arrangements, e.g. Visas and passports ❖ Sending out tickets to clients and keeping them up to date with any changes. ❖ Maintaining statistical and financial records. ❖ Preparing promotional materials and displays. IT SUPPORT: February 2020 – Dec 2020 ASHIPA ELECTRIC ❖ Develop, train and oversee a comprehensive plan for collecting electrical power consumption data from residents. ❖ Ensured the accuracy of data collected and making sure collectors adhere to industry standard. ❖ Generates regular reports summarizing power consumptions trend using Microsoft Excel as Backend and my visualization tool, suggest improvements based on data analyzed ❖ Reviewing collected data to identify and rectify any anomalies, errors, or inconsistencies, ensuring high data quality. ❖ Implementing measures to protect sensitive data, ensuring compliance with privacy regulation and cyber security best practices Information Technology Officer: Jan 2017 – Jun 2018 GREENVIEW ENTERTAINMENT ❖ Analyzed viewer demographics, behavior, and preferences to understand the target audience and tailor content accordingly ❖ Analyzed user reviews, feedback, and comments to gauge sentiment, identify areas of improvement and respond to customer needs ❖ Created visualizations and dashboards that communicate insights effectively to ton-technical stakeholders ❖ Ensured data accuracy, integrity, and security throughout the data analysis process. EDUCATION Higher National Diploma: Computer Science: Lagos State Polytechnic, Ikorodu. Mar 2022 National Diploma: Computer Science: Dec 2016 Lagos State Polytechnic, Ikorodu. Senior Secondary Certificate Examination (WASSCE): Dec 2013 Ijebu-Ode Grammar School. First School Leaving Certificate: Pace Setter Nursery and Primary School. Jun 2007 BIO DATA Sex: Male Date of Birth: 12th of December Marital Status: Single State of Origin: Ogun REFREES To be provided on request
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