Adesua Aghedo

 AGHEDO Adesua Address: No 53, Oduwole Road, Abule Odu Bus-stop. Lagos State Tel:-,- E-mail- INSTITUTIONS / QUALIFICATION OBTAINED WITH DATES Nuhu Bamalli Polytechnic, Zaria -2012 – 2014 (HND Computer Science) Kano State Polytechnic, Kano -2007 – 2009 (OND Computer Science) Unity Comprehensive College, Kano-2001 – 2007 (Senior Secondary School Certificate) Victory Nursery/Primary School, Kano- (First School Leaving Certificate) WORKING EXPERIENCE: Customer Service Representative: First City Monument Bank Ltd (FCMB) Lagos Responsibilities Dec 2019 till date Identify and understand the need of the customer. Manage large amounts of incoming phone calls. Generate sales leads Identify and access customers’ needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Customer Service Representative: Reason Agribusiness Ltd. (Kogi) Responsibilities                                                      May 2017 – Sept. 2019 •Generation of sales orders from distributors, sub-dealers, merchandisers etc. •Driving of Sales through Field Soldiers/ Merchandisers •Customers Account management. •Ensuring target achievement. •Proper accounting for all cash activities. •Rendition of daily, weekly and monthly reports. •Monthly, quarterly and end of year stock taking. •Monitoring of all promotional activities on radio and Tv with the metropolis. NYSC: MINISTRY OF INFORMATION (Kano) Designation: NYSC                                                        2015 to 2016 Typesetting of Ministry’s Correspondence. Preparation of Administrative memos to Governor’s Office. Preparation of council memos addressed to the Executive Council. Compiling of staff data and information. Proper management of ministry’s data base. Sales Clerk: Vita Foam Comfort Center, Kano   2010 to 2012 Responsibilities: Preparation / Issuing of receipt Customer’s relation All cash activities Ensuring Weekly, Monthly and Annual target achievement Conducting monthly stock takings with territorial sales manager Preparation of weekly, monthly and annual report to Territorial sales manager. Receptionist: Brighteners Home Services, Kano         2008 to 2010 Responsibilities: Customer relation and interaction. Preparation of bills. Receiving of cash. Industrial Attachment: Infomedia Computers Nig Ltd, Kano (SIWES)            2010 Responsibilities: Identifying problems of computers then referral to appropriate department. Sales of computer hardware and software. Billings and payments. SKILLS ACQUIRED: Sound internet navigating ability. Proficient in the use of MS office A team working spirit and an analytical ability. Highly proactive and have good communication skills. Highly adaptable to changes and can work under pressure. I have a high level of integrity. Ability to manage different customers for excellent customer service delivery. HOBBIES: Reading Inspirational Books, Travelling, Music. REFEREES: To be provided on Request.