I’m a results-driven Customer Service Specialist with four years experience with a passion for exceeding customer expectations. Known for my resilience, proactiveness, and commitment to quality service, I consistently go above and beyond to ensure satisfaction. With experience across tools like Slack, Apollo.io, HubSpot, Intercom, Trello, Zendesk, and Freshdesk, I streamline workflows, enhance customer engagement, and support team efficiency. My expertise in CRM systems helps drive productivity, improve communication, and contribute to business growth. My services include: - Inbound and Outbound Calling - Customer Service Management - Cold Calling - Chat Support - Email Management - Ticketing