Adesola Adedugbe

ADEDUGBE, ADESOLA ANTHONY 55 Ijale Street, Off Isawo Road. Owutu. Ikorodu. Lagos (-- Digital Business Analyst and Market Researcher Business Analysis & Project Management/ Customer Operations & Support/ Market Identification and Segmentation A result oriented, customer driven and adaptable Business and research analyst with extensive experience in process innovation, project management, market research and customer evaluation. Quick and adaptable, with an ability to rapidly achieve organizational integration, assimilate job requirements, and employ new ideas, concepts, methods, and technologies. Recognized for an ability to forge profitable and productive business relationships, implement successful strategic and operational initiatives, and consistently meet and exceed key performance objectives. ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Business/Systems Integration Project/Team Management Client Relations/Retention Quality Assurance Standards End-User Training/Assistance Market Research & Analysis Proposals & Presentation Data/Requirements Gathering CORE COMPETENCIES ❖ Needs Assessments & Analysis ❖ Business Process Management ❖ Process Innovation/Optimization ❖ Interpersonal Skills ❖ Digital Strategy and planning ❖ Stakeholders Management and Engagement PROFESSIONAL CERTIFICATIONS ❖ Certified Business Analysis Professional (CBAP) PROFESSIONAL EXPERIENCE Digital Bananas Technology, Lagos, Nigeria. Digital Business Analyst Feb 2018 - Present ❖ Driving the collection, analysis and documentation of business & functional requirements in mobile application projects. ❖ Produced Mind map diagrams and requirement catalogues (use case, high level requirements, EPIC and User stories). ❖ End to end Data Mapping and business process mapping using Visio ❖ Involvement in the entire product line life cycle from strategic planning to tactical activities. ❖ Designing wireframes of a web/mobile application and reviewed user stories. ❖ Determining and forecasting technical resources to deliver the service and change requests. ❖ Creating required documentation to support the delivery of project objectives ❖ Interview business clients to analyze their business requirements and recommend and design technological improvements to their business processes and operational procedures. Ecobank Nigeria Ltd, Lagos, Nigeria. Business Process Analyst ❖ Documented and mapped new operational processes Feb 2016 - Jun 2016 ❖ Designed, Modified and Reviewed Product application forms ❖ Reviewed all documentation forms bank-wide ❖ Documented Business Requirement Specification for automation of business processes in the Bank ❖ Continuous Benchmarking of improvement opportunities ❖ Listing/Updating of new key processes bank-wide ❖ Documented/ Updated improvement opportunity reports upon receipt ❖ Coordinated process improvement Requirement analysis, elicitation and validation with stakeholders before seeking management approval ❖ Documented Standard Operating Manual (SOM) for units and departments. ❖ Developed business analysis systems to assist in the designation of customer activity as normal or abnormal using statistical measures and holistic review. ❖ Collected and analyzed qualitative data from staffs through creation of pointed customer questionnaires Ecobank Nigeria Ltd, Ikorodu, Lagos, Nigeria Branch Business Head Nov 2008 - Feb 2016 ❖ Expanded customer base by utilizing in-depth knowledge of retail services, products, and sales techniques. ❖ Facilitated regular employee meetings to discuss goals, disseminate company information, and discuss operational issues. ❖ Coached and developed branch staff by offering constructive feedback and taking interest in their long-term career growth. ❖ Managed difficult situations with customers and providing them with a resolution, information or additional options. Ensure that quick and proper response to all reasonable customer requests. ❖ Responsible for growing customer base; consumer and business relationships through internal and external marketing programs. Developed and grew business and consumer relationships. ❖ Worked with team members in allocating and coordinating the work flow. ❖ ❖ ❖ ❖ TECHNICAL/ SOFTWARE SKILLS Technical skills include Balsamiq, Gliffy, MS Visio Analytical skills include SPSS, Excel, Power BI Collaborative tools – Jira, Confluence, Basecamp Project Management EDUCATION M.Sc. Environmental Chemistry and Pollution Control University of Ibadan, Ibadan. Nigeria B. Tech. Industrial Chemistry. Abubakar Tafawa Balewa University, Bauchi. Nigeria - SPECIAL PROJECT ❖ Tier 1 Private Banking website revamp ❖ Ecobank Branch Re Engineering Project ❖ MIS Account codification Project. Successfully led part of a team to recode all Ikorodu branch account of Ecobank.