ADESEWA M. FAGBOHUN- | E m a i l :-
PROFESSIONAL SUMMARY
I am currently a Human resource officer at comfort homes & properties but I have experience working as a communications officer, during my time working as
a communications officer I served as a bridge between the organization and the public.
I am also a well-qualified customer care representative proficient in communication. I have an efficiency-driven and organized team-orientated mentality and
dedication to customer satisfaction, business goals and sales excellence.
WORK HISTORY
COMFORT HOMES & PROPERTIES
Human Resources Officer - Current
• Assist in recruitment, selection, placement and onboarding program for new employees
• Handle employee relations and ensure HR policies compliance
• Oversee performance appraisals, training programs and contribute to fostering a positive workplace culture
• Managing benefits
• Addressing employee concerns as they happen and staying updated on labor laws
• Collaborate with managers to develop their team members through career pathing
• Assist with payroll computation
• keep records of leave for staff
• Review and updated office policies as required
• HMO management
• Assist in reviewing individual and organizational development needs
CRADLE TO CRAYON BRITISH SCHOOL
Admin/Communications Officer / September 2021- October 2023
• Maintain good relationship between parents and management.
• Manage social media accounts
• Resolving conflicts or any other issue in the school as they occur
• Handle scheduling, record-keeping and reporting
• Communicate with parents, regulatory bodies and the public
• Content creation and follow-up on the performance of the content created
• Prompt response of e-mails, phone calls and inquiries
• Writes letters, display information and termly calendars
OLAM INTERNATIONAL
Customer Care Representative| KADUNA, NIGERIA / August 2019 – 2021
• Attended to customer calls promptly to improve on-hold wait times.
• Expressed appreciation for patronage, inviting and encouraging customer return visits. Cultivated customer loyalty
through exceptional service, promoting repeat custom and improved sales.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Managed quality communication, customer support and product representation for each client.
• Suggested new product options to customers requesting service cancellations, improving retention by at least 40%.
• Assisted customers with product complaints.
• Liaised with customers, management and sales team to better understand customerneeds and recommend
appropriate solutions.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
• Maintained relationships with key clients
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Also served as a main point of contact between clients and the company
BLEECH REPORTS
Writer&ContentEditor,Event Host|OsunstateUniversity,Nigeria|January2017-December 2018
• Spearheaded production of page content such as visuals and text copy to meet project specifications.
• Collected,definedand translated userrequirements intoproject designs and implementation plans.
• Researched and updated all required materials for eye catching event reports on multiple occasions, anchored
red carpet events as a major frontline interviewer.
LAGOS STATE PROPERTY AND DEVELOPMENT CORPORATION
Intern | Lagos, Nigeria | June 2017 - September 2017
EDUCATION
BACHELOR OF SCIENCE DEGREE INDUSTRIAL RELATION AND PERSONNEL MANAGEMENT
Osun State University
Osun state, | August 2018
SENIOR SECONDARY SCHOOL CERTIFICATE MARANATHA
COLLEGE
TRIKANIA KADUNA, | May 2013
SKILLS
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Relationship-building.
Good understanding in managing people and Situations.
Excellent problem solving and creative thinking skills.
Excellent customer service and Orientation.
GoodpublicRelation,Interpersonaland communication Skills.
Strong team player
Strong Written and Verbal communication.
Adequate Planning Skills.
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REFEREE
Available upon request
