Adesegun Kukoyi

ADESEGUN KUKOYI CUSTOMER SUPPORT REPRESENTATIVE PROFILE CONTACT --5 Olu Oshifeso Street,Yaba,Lagos. Nigeria SKILLS Communication Problem-solving Empathy Knowledge Efficiency Adaptability Accuracy Resolution Collaboration Learning LANGUAGES English (Fluent) Highly motivated and empathetic customer service professional with a proven track record of delivering exceptional client support. Adept at quickly identifying and resolving complex issues with a calm and collaborative demeanor. Possesses a deep understanding of product features and company policies, enabling efficient and informed responses. Skilled at adapting communication styles to meet diverse customer needs and preferences. WORK EXPERIENCE Hugo Tech Data Annotator 2024-PRESENT Annotated and labeled large datasets for machine learning models, ensuring high accuracy and quality. Collaborated with data scientists to understand project requirements and annotation guidelines. Reviewed and validated annotations to maintain data integrity and consistency. Utilized tools such as Labelbox and Prodigy to streamline the annotation process. Hugo Tech Customer Experience Rep. - Responded to an average of 70 customer inquiries daily via phone, email, and live chat, maintaining a high level of professionalism. Resolved customer issues promptly, achieving a first-contact resolution rate of 85%. Documented customer interactions and feedback in the CRM system to enhance service quality and track recurring issues. FoodNow Nigeria Customer Support Rep - Assisted customers with product inquiries, order processing, and technical support, exceeding satisfaction goals consistently. Conducted follow-up calls to ensure customer satisfaction and gather feedback on service experiences. Developed and maintained a comprehensive knowledge base to provide quick and accurate information to customers. Trained new hires on customer service protocols and best practices to ensure team performance. Familiar with the Zendesk tool. REFERENCE Etuk Emmanuel Foodnow CEO EDUCATION Phone: - Email :- Bachelor In Agric.Econs University Of Portharcourt -