Aderonke Olubowale

Experienced Operations Management professional with a successful history in Customer Service and Experience management with a history of working in the mobility and technology industry, Educational sector. Skilled in Customer Relationship Management (CRM) tools, Public Speaking, and Management. Strong support professional with a Graduate Fellow focused in Management from Nigerian Institute of Management. 

As a Project Manager, I have played an instrumental part in the setting up of a call center from scratch, developing a proper onboarding and training process for drivers and develop proper SLAs for onboarded partners. With a commitment for solving for the best Customer Experience practices, I have developed strategies that have helped my company achieve;

·        100% documentation and tracking of all raised complaints.

·        100% resolution of escalated complaints within 24 hours.

·        40% increase in delivery rates.