Aderonke Ogbiyoyo

 Ogbiyoyo A. Aderonke Plot 10a, Pastor Olu Olusakin Street, Off Mobile Estate Road, Alaguntan, Lekki-AjahLagos. Mobile:-,- Email:-,- Date of Birth: 1ST of May, 1987 PROFILE: I am a determined individual with so much passion for exceptional customer service delivery and would love to be part of an organization that would give the opportunity to showcase my skills and also acquire more knowledge. My main focus in life is to strive to be the best in every career I find myself and also impact positively into the growth of any organization I find myself. CERTIFICATIONS: PRINCE 2 FOUNDATION CERTIFICATION ITIL FOUNDATION CERTIFICATION ACL (Audit Command Language) FOUNDATION Microsoft Dynamics CRM Application and Customization ACADEMIC PROFILE: NATIONAL OPEN UNIVERSITY OF NIGERIA In view M.sc in Information Technology IGBINEDION UNIVERSITY, OKADA, EDO STATE - B.sc in Computer Science and Information Technology Second class (Upper Division) BELLINA COLLEGE, AKOKA-YABA, LAGOS - WAEC Certificate NECO Certificate BELLINA NURSERY AND PRIMARY SCHOOL, AKOKA-YABA, LAGOS - Leaving School Certificate PROJECTS HANDLED: Project Manager for the upgrade of our SharePoint environment from 2011 to 2013 for Bank of Industry. IT Project coordinator for Microsoft Dynamic CRM upgrade from 2011 to 2013 Bank of Industry. IT Project coordinator for the Online Loan Application Portal for the Bank of Industry. IT Project Manager for the Kaduna Start-up Entrepreneurship Programme (KADSTEP) Online Loan Application portal for Bank of Industry from 2015 to 2019 WORK EXPERIENCE: BANK OF INDUSTRY, NIGERIA JUL 2013- DATE Information Technology Division Senior Banking Officer Core Responsibilities: CRM application and Database Management Provide overall support to the divisions relating to information management. Liaising with the database owners to ensure the ongoing development of the database. Review all reports generated by the system and confirm it meets to the users requirements. Liaise with the consultants on new developments discussed and how to go about implementation. Manage all entities, forms and fields to conform to user’s requirements. Provide training for staff when needed. Handling SLA reviews. Assist users in inputting. Execute back-up daily at EOD (End of Day). Application and Site Management on the BOIHUB (SharePoint) Providing a day-to-day operational support and maintenance of the SharePoint server. Maintain security within the SharePoint environment. Handling SLA reviews. Manage sites and site collections and permissions in the environment. Escalate issues beyond our capacity to our SharePoint developers. Take backup daily at EOD. Collaborate with infrastructure and DBA groups on backup/recovery operations and disaster recovery testing. Other general duties include: Provide user support to employees. Supervise and monitor work done by industrial trainees. Perform routine backups and recovery of all applications when scheduled. Visit Data recovery site and gather reports monthly. EMERGING MARKET TELECOMMUNICATIONS SERVICE (ETISALAT NIGERIA) AUG 2011-JUN 2013 Call Centre Operations Customer Care Analyst (DATA TEAM) Duties: Deal directly with customers over the telephone. Respond to customer enquiries promptly. Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquires and complaints. Direct requests and unresolved issues to the designated resource. Keep records of customer interactions and transactions. Record details of enquiries, comments and complaints. Follow up on customer interactions. HABCOM LIMITED, ILUPEJU, LAGOS JAN 2011-JUN 2011 Systems Engineering Company Customer Relations Officer Duties: Providing a friendly and conducive environment for customers. Receiving phone calls and taking message or orders from clients. Handling complaints of customers and solving the problem and enforcing the company policy when needed. Identifying and understanding issues of company to customer servicing and work on improving the relationship. Documenting reports, stock records and files of the company. YOUTH SERVICE WITH BOACON SYNERGY LIMITED, ILORIN, KWARA STATE Real Estate and ICT organization Customer care and Consultation SEPT. 2009- JUL. 2010 Duties: Supervising building constructions and providing manual labour if needed by the clients. Managing building Maintenance for clients. Attending to customers and showing them available properties for sale, rent or lease Attending to clients with respect to V-SAT installations and management. Attending to tenants complaints and solving the issue. Providing tools and equipment for bole hole drilling. INDUSTRIAL TRAINING WITH FIRST BANK, MARINA, LAGOS IT Department - User support unit OCT. 2007- JAN. 2008 Duties: Basically, help staff to understand new applications and putting them through on how to use and for what purpose. Installation of banking applications and managing usage. Responding to and solving network problems. Setting up computer system and network and installation of software. Identifying technical issues and reporting them to the computer engineers. INTERPERSONAL SKILLS Excellent in spoken and written English. An excellent team player. Proactive. Intuitive. Good human relations. REFEREES: Will be given on request.