Aderonke Akinmade

ADERONKE AKINMADE Administrative Assistant -(- www.linkedin.com/in/aderonke-akinmade Ikjea, Lagos SUMMARY With a proven track record in customer support and a knack for effective communication, I bring a wealth of experience to any team. I excel in both verbal and written communication, ensuring seamless interactions with clients. My empathetic approach allows me to prioritize and address customer needs effectively. Proficient in various customer support tools and CRM systems, I tackle challenges with strong problem-solving skills. Patience and resilience define my work ethic, vital traits in a dynamic environment. I maintain a proactive attitude towards self-improvement, always striving to deliver exceptional customer service. With a passion for organization and a flair for problem-solving, I am committed to delivering excellent service and continuously learning new software and systems to enhance organizational efficiency. EXPERIENCE Call Centre Agent l Datamind Consulting Feb 2024 - present Manage a high volume of incoming and outgoing calls, consistently meeting the company's call-handling quotas and performance metrics. Record detailed notes of customer interactions, update customer accounts and maintain accurate documentation of all calls. Handle customer complaints professionally, offering appropriate solutions and alternatives within established time limits, and following up to ensure resolution. Build and maintain strong relationships with customer accounts through open and interactive communication, fostering trust and loyalty. Collaborate with team members and supervisors to continuously improve processes, share insights, and contribute to team success. Freelance Virtual Assistant Dec 2021 - present Provided comprehensive administrative support to executives, managing calendars and coordinating meetings. Conducted research and prepared materials for meetings and presentations Prepared travel Itineraries, hotel reservations, and ticket booking Managed multiple projects, ensuring timely completion and high-quality deliverables. Coordinated logistics for events and meetings, maintaining inventory and placing orders. Customer Service Representative l Global T-shirt Factory Jun 2019 - Dec 2021 Managed incoming calls, screened inquiries, and directed customers to appropriate personnel, maintaining professionalism and providing excellent customer service. Responded to and resolved client inquiries and queries promptly. Maintained confidential files and records, ensuring compliance with privacy regulations. Gathered customer feedback for sales team for decision-making Quality Control Officer l OSC College of Fashion Jun 2019 - Dec 2021 Conducted In-line and End-line Production inspections Ensured quality standards during product development and production Oversee product development procedures to identify any deviations from quality standards Inspected final products, approving or rejecting them based on quality requirements NYSC l TOPVILLE PRIVATE SCHOOL Mar 2017 - Feb 2018 Planned, and delivered lessons, and assessed students’ performance. Assigned classwork, corrected and marked student’s classwork and assignments. Supervised children in extracurricular activities Pharmaceutical Technologist - Intern l NIPRD Jun 2019 - Dec 2021 Conducted routine tasks following strict methodologies Performed laboratory tests and recorded results accordingly Ensured adherence to safety procedures and checks Oct 2014 - Nov 2016 EDUCATION Federal Polytechnic Nasarawa HND in Science Laboratory Technology (Chemistry) SKILLS Proactive communication Teamwork and collaboration Active listening Growth mindset Creativity and attention to detail Proficient in Microsoft Office Suit (Word, Excel, PowerPoint) Proficient in Google Workspace (Docs, Sheets, Slides, Forms) Cold calling, Transcribing Basic graphics and video editing INTEREST Volunteering Creative designing Reading Learning languages Dancing Research