Adepoju Kafilat Adeola

Adepoju Kafilat Adeola- -,- Lagos State, Nigeria Profile Highly motivated and results-driven Customer Care Representative/Sales Representative with proven experience in delivering exceptional customer service and driving sales growth. Possesses excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders. Certified in Customer Care and Sales, with a strong passion for exceeding customer expectations and driving business success. Professional Experience Pharmacy Trainee(NYSC intern), Santa Antonio medical center Prepared and dispensed medications with accuracy and efficiency,ensuring patient safety and satisfaction. Collaborated with healthcare providers to address patient concerns,provide clarifications, and optimize treatment outcomes. Successfully managed inventory systems, implementing proactive supervision strategies that reduced stockouts by 15%, minimizing disruptions to patient care. Feb 2024 – Jan 2025 Agbara,Ogun State Sales representative, Triton pharmacy and cosmetic store Improved inventory management by maintaining accurate records,identifying discrepancies, and implementing corrective actions,resulting in a 15% reduction in stock discrepancy Ensured seamless payment processing by effectively managing the point-ofsale system, guaranteeing accurate transactions and enhancing customer satisfaction. Enhanced team collaboration by working closely with the pharmacy team to organize product awareness initiatives, promoting a cohesive and productive work environment. Drove sales growth by delivering exceptional customer service, resulting in a 20% increase in sales and demonstrating ability to positively impact business outcomes Oct 2023 – Feb 2024 Ibadan,oyo state Customer care/Sales representative, Sabi group limited Identifying and onboarded wholesalers onto Sabi Group's e-commerce platform, driving customer base expansion and revenue growth. Introduced wholesalers to Sabi Group's mobile app, showcasing its benefits and guiding them through registration and onboarding. Developed and maintained strong relationships with wholesalers, delivering tailored solutions to enhance customer satisfaction and loyalty. Trained and supported wholesalers in using Sabi Group's mobile app, ensuring seamless transactions and resolving technical issues. Expanded Sabi Group's market share by targeting and onboarding new wholesalers onto the company's e-commerce platform. Jan 2023 – Dec 2023 Ibadan, Oyo State • • • • • • • • • • • • • Education B.Sc. Food Science and Technology (Second Class Upper), Federal University of Oye Ekiti 2017 – 2023 Oye,Ekiti State Skills Microsoft office suite (World, Excel and PowerPoint) Communication skills Technical skill Team collaboration Certificates Nigeria Institute of Food Science and Technology (NIFST) Professional membership certificate Choice Talents Company Certificate of completion in customer service training Nerzd Factory Company Certificate of participation in Digital Safety Awareness National Youth Service Corps (NYSC) Certificate of Completion References Available on request