Adepoju James Oyewole

Unified Payment

customer care representative

• Interacted with customers via phone, email, and chat to address inquiries, resolve issues, and provide support in a timely and professional manner.
• Demonstrated empathy, patience, and problem-solving skills in handling customer complaints, concerns, and inquiries to ensure a positive customer experience.
• Maintained a high level of product knowledge and familiarity with company policies and procedures to effectively assist customers and address their needs.
• Collaborated with team members and management to identify opportunities for process improvements and enhance service delivery.
• Consistently met or exceeded performance targets for customer satisfaction, response times, and resolution ra
• tes.