Adepetuaremu Pelumi
Professional Title
Customer Service Representative Specialist
Career Summary
Dedicated and results-driven Call Center and Technical Support Professional with extensive experience in customer service, sales/upselling, and troubleshooting technical issues on Windows PCs and mobile devices. Highly skilled in managing inbound calls, chat, and email support while documenting issues clearly and explaining complex technical solutions to non-technical customers. Reliable, organized, and equipped with a complete home office setup for remote work.
Skills
Call Center & Customer Service
Technical Troubleshooting (Windows PCs, Phones/Tablets)
Network, Internet, and WiFi Issue Resolution
Hardware Basics: RAM, HDD, Power Supply
Microsoft Outlook & Email Support
Slow Performance & System Optimization
Chat & Email Support
Sales & Upselling Services
Issue Documentation & Clear Communication
Full-Time Remote Work Availability
Work Experience
Call Center Representative – Customer Service & Sales
Elite Developer, Nigeria | Dates-
• Managed inbound calls and resolved customer inquiries professionally and efficiently.
• Provided technical support for Windows PCs and mobile devices, troubleshooting performance, network, and email issues.
• Delivered clear step-by-step instructions to customers with varying technical skill levels.
• Conducted upselling of services and products, achieving consistent sales targets.
• Documented customer interactions and technical resolutions for record-keeping and team use.
• Provided support via phone, chat, and email platforms.
Freelance Technical Support (Occasional Projects)
Self-Employed / Personal Projects |
• Assisted clients and friends with minor technical issues, including network troubleshooting, device optimization, and email support.
• Built experience in clear documentation and communication of solutions.
Education
• BSc Mathematics-
National Open University of Nigeria, Ado Ekiti
• Virtual Assistant -
JP Academy, ogun state, Nigeria
Work Setup for Remote Roles
• High-speed primary internet (25 Mbps) and backup internet (10 Mbps)
• Backup device ready for uninterrupted work
• Noise-canceling headset and functional webcam
• Quiet, dedicated workspace
Additional Strengths
• Strong interpersonal and communication skills
• Reliable and punctual with excellent time management
• Confident handling technical, sales, and customer service tasks simultaneously
