Adeoye Grace Temidayo

ADEOYE GRACE CAREER SUMMARY I specialize in providing exceptional service across chat, email, phone call and platforms ensuring that every interaction leave a positive and lasting impacts. I also build chats support and workflow automation. My expertise includes Handling customer inquires Operational support Technical support Trouble shooting I am proficient in a range of Tools and software such as Google workplace CRM ;HubSpot, Freshdesk, click up Project management; Azana, Trello, Monday.com Lead generation; Apollo.io. SKILLS AND PROFICIENCY customer relationshih management CRM ;Hubspot, Freshdesk, Project management Product knowledge Technical skills Email management Data Entry & Accuracy Team Collaboration & Training Support Microsoft Office Suite EXPERIENCES CUSTOMER SUPPORT SPECIALIST |GROCERIES COMPANY April 2024 - Present Serve as the primary point of contact for all customer inquiries, complaints, and feedback, developing a reputation for responsive and solution oriented support by implementing practical solutions, streamlining the customer experience. Managed customer interactions via phone, email, and live chat, maintaining a 95% customer satisfaction rating. Resolved issues related to online orders, delivery delays, product quality, and refunds, reducing escalations by 30% within 6 months. Manage sales initiatives while prioritizing customer retention through personalized service, effectively bridging sales goals with support excellence. Oversee daily logistics, vendor coordination, and inventory management, and backend operations to enhance customers satisfaction. EXPERIENCES CUSTOMER SUPPORT & PHARMACY CARE REPRESENTATIVE DIVINE POWER PHARMACY 3 YEARS Assisted customers with prescription orders, refills, insurance claims, and billing inquiries, ensuring accuracy and adherence to pharmacy regulations. Built long-term, trusting relationships with patients and caregivers, recognized for personalized service and consistent follow-through. Resolved sensitive and complex customer concerns regarding medication availability, side effects, and delivery logistics, achieving a 98% satisfaction rate. supported a seamless operations between front-end service and clinical staff Successfully retained 95% of escalated customers through empathetic communication and timely resolution. Updated customer profiles and managed data entry with 99.9% accuracy. EDUCATION MICROBIOLOGY EKITI STATE UNIVERSITY, EKITI STATE, NIGERIA. GRADUATED 2023 CERTIFICATION DIGITAL WITCH IT SUPPORT LANGUAGE ENGLISH (NATIVE)