PROFESSIONAL SUMMARY
ADEOTI ZAINAB
AYOMIDE--
Lagos, Nigeria
EDUCATION
ADELEKE UNIVERSITY
Ede, Osun State
B.Sc., Economics (2021)
KEY SKILLS
Knowledge of BPO industry trends and best
practices, ability to understand client needs and
pain points, and tailor solutions accordingly.
Knowledge of sales and marketing tools, such as
CRM software, email automation platforms, and
prospecting tools.
Proficiency in providing exceptional customer
service, sales, resolving inquiries, and ensuring
customer satisfaction.
Knowledge of Octoparse, Salessql, Email
Hunter, Mailchimp, Sales Navigator, and
Calendly.
Ability to analyze complex situations, identify
issues, and develop effective solutions to
address challenges.
Knowledge of organizational effectiveness and
operations management.
Ability to create and implement effective
business strategies to drive growth, increase
revenue, and enhance customer satisfaction.
Ability to develop and execute marketing
strategies that align with business objectives and
target audience.
Dedicated and performance-oriented outbound sales professional with
a solid background in the BPO industry. Demonstrated success in
consistently surpassing sales objectives by employing adept
communication, persuasive selling methodologies, and a strong focus
on delivering exemplary customer service. Proficient in harnessing
CRM tools and leveraging data analytics to refine sales approaches.
Eager to apply proven expertise in outbound sales to enhance revenue
generation and actively contribute to the collaborative achievements
of a dynamic BPO team.
EXPERIENCE
OUTBOUND SALES REPRESENTATIVE
ERC International Recruitment & Executive Search (BPO), January
2024 – April 2024
• Conduct thorough market research across Japan, Malaysia,
Singapore, Europe, and the US to identify potential leads and target
industries that will benefit from our BPO services.
• Utilize market insights to customize outreach strategies and identify
key decision-makers within prospect organizations.
• Engage with potential clients to understand their challenges,
objectives, and pain points, effectively positioning our solutions to
address their needs. This includes targeting startups and assisting
them in talent acquisition for remote work and team building.
• Qualify leads from target regions based on specific criteria, ensuring
alignment with our ideal customer profile.
• Maintain consistent communication with leads to nurture
relationships over time and provide ongoing support.
• Continuously engage with prospects to provide value, share relevant
insights, and position our offerings as solutions to their business
challenges.
• Analyze outreach strategies and results across target markets,
incorporating feedback and adjusting tactics to improve effectiveness.
Achievements:
• Consistently delivered outstanding results by generating an average
of 100 quality leads daily and maintaining a robust database
comprising over 2000 leads across diverse markets including Japan,
Malaysia, Singapore, Europe, and the US.
• Utilized strategic approaches to effectively promote the company's
BPO services, encompassing remote talent sourcing and executive
search solutions.
• Proficiently employed HubSpot CRM to optimize email outreach
efforts, achieving exceptional email open rates and engagement
metrics, while ensuring a minimal email bounce rate of merely 2%.
• Demonstrated a keen understanding of target demographics through
comprehensive market research, enabling tailored communication
strategies that effectively bridged cultural and linguistic barriers.
Proficiency in using virtual software tools like
Google sheet, Zoom, Team Viewer, Trello.com,
Travel Itinerary, & Zoho Corporation, HubSpot,
Contact Out, Pipe leads, Email Finder,
Apollo.io, Snov.io, Zapier, Web
Scrapper, & skrapp.io.
Ability to manage schedules, files, and
documents to ensure a well-structured and
efficient workflow.
Excellent writing and verbal communication
skills.
Experience in leading and implementing
organizational change initiatives.
Ability to create presentations tailored to
audience needs.
A team player with leadership, management,
and supervisory skills.
Great interpersonal skills to interact courteously
and effectively with co-workers.
Microsoft Office skills (Word, PowerPoint).
Goal-driven personality with intelligent
decision-making and problem-solving skills.
Ability to prioritize and manage several
milestones and projects effectively.
PROFESSIONAL
CERTIFICATION
Nigerian Institute of Management Certification NIM (In View).
Digital Marketing Certification- HubSpot,
(2023).
Lead Generation Specialist- Hiremote Africa,
(2023).
Associate Member - Institute of Chartered
Economists of Nigeria, (2022).
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Crafted compelling email and follow-up templates that markedly
bolstered response rates, thus facilitating fruitful client interactions
and fostering successful engagements.
Elevated the company's market presence by implementing targeted
outreach initiatives, resulting in heightened brand visibility and
increased market share within the competitive BPO sector.
Leveraged extensive expertise in talent acquisition to provide
valuable support to prospective leads and burgeoning startups in
establishing remote teams, thereby facilitating their organizational
growth and operational efficiency.
REAL ESTATE VIRTUAL ASSISTANT
Katharine Loucaidou Real Estate Group, October 2023 – December
2023
• Utilized Canva to craft visually appealing real estate designs and
quotes for marketing materials and social media posts.
• Source for the latest trends in home interior, kitchen interior, and
paint color combinations to inform design choices and content
creation.
• Accessed the website's backend to post blogs and articles about the
latest trends in real estate, ensuring content is engaging, informative,
and SEO optimized.
• Developed captivating captions for Instagram posts to increase
engagement and brand visibility.
• Managed social media platforms, including scheduling posts,
responding to client inquiries, and hosting Q&A sessions to foster
audience interaction.
• Educated the audience on market fluctuations and real estate trends,
particularly focusing on the Canadian market, through various digital
channels.
• Streamlined email activities and campaigns using Mailchimp for
email marketing, ensuring consistent communication with clients and
prospects.
Achievements:
• Crafting educational and insightful blog content that connects with
the target audience.
• Enhancing social media interaction by 25% via deliberate posting
strategies and engagement methodologies.
• Exhibiting profound comprehension of the real estate sector, notably
discerning sales patterns in winter and summer seasons.
• Engaging the audience with visually appealing real estate-related
designs that captivate attention.
• Implementing a Rapid Funnel for agent acquisition, leading to a
streamlined and productive recruitment procedure.
LEAD GENERATOR
Hiremote Africa, July 2023 – September 2023
• Managed and responded to a high volume of daily emails and
messages, averaging over 70 interactions per day. Achieve a
remarkable 95% customer satisfaction rate through prompt and
effective communication, ensuring leads are nurtured efficiently.
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Created and maintained a comprehensive database of clients,
comprising over 150 entries. Organize client information
systematically to enhance lead management processes, resulting in a
15% increase in operational efficiency.
Generated leads from diverse sources, including business directories
such as Yelp and Yellow Pages. Successfully acquired over 100
leads, showcasing proficiency in lead-sourcing strategies and
techniques.
Handled inbound calls and provide detailed information about
company services and products to prospective clients.
Executed e-marketing campaigns targeting specific market segments
using digital tools and platforms.
Coordinated appointments with potential leads, ensuring a seamless
transition from initial contact to conversion.
Achievements:
• Augmented leads database by 30%.
• Achieved over 100 leads sourced from directories such as Yelp and
Yellow Pages, showcasing proficient lead acquisition skills.
• Played a pivotal role in lead qualification and nurturing through
comprehensive inbound call management and detailed provision of
product/service information.
• Elevated lead interaction and conversion rates through strategic
execution of targeted e-marketing campaigns utilizing digital
platforms.
PERSONAL ASSISTANT
NETIT Solutions, January 2023 – June 2023
• Efficiently handled incoming communications, ensuring timely
responses and effective communication flow within the organization.
• Acted as the initial point of contact for customers, addressing
inquiries, resolving issues, and delivering exceptional customer
satisfaction service.
• Maintained up-to-date contact lists and calendars for managers,
scheduled appointments, meetings, and important deadlines to
optimize productivity and time management.
• Generated, maintained, and reviewed customer spreadsheets,
ensuring accuracy and completeness of data while managing online
records for easy access and reference.
• Performed comprehensive market research to gather insights, analyze
trends, and compile reports, providing valuable data for strategic
decision-making and business development.
• Provided guidance, resources, and support to employees, addressing
administrative challenges and ensuring smooth workflow.
Achievements:
• Proficient management of communication channels to optimize the
flow of information.
• Exemplary customer service fostering elevated satisfaction rates and
client retention.
• Effective orchestration of meetings, travel logistics, and
accommodation arrangements.
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Precise documentation maintenance through meticulous upkeep of
customer spreadsheets and online records.
Comprehensive market analysis yielding valuable strategic insights.
Adept utilization of Zoho Books to ensure precision and efficiency in
generating invoices.
SALES MANAGER
Fawamaz Gas, October 2022 – January 2023
Implemented strategies to enhance productivity, focusing on
exceptional customer relationship management.
• Drove revenue growth through new customer acquisitions and
sustained customer loyalty.
• Achieved a 50% increase in productivity through effective
management of customer relationships.
• Led the team to achieve a 20% boost in sales productivity and a 10%
rise in revenue.
• Conducted meetings with existing customers and prospects.
• Effectively presented the quality of the company’s gas services and
supplies to drive sales growth.
• Elevated customer satisfaction through engaging presentations and
relationship-building efforts.
• Established and nurtured relationships with key customers to elevate
the customer satisfaction index.
• Contributed to a 30% increase in customer retention and a 10% rise
in overall customer satisfaction levels.
• Resolved customer issues promptly by collaborating with decisionmakers at customer organizations.
• Maintained a focus on enhancing customer loyalty and fostering
positive customer experiences.
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ADMINISTRATIVE ASSISTANT
NYSC, June 2021 – October 2022
• Identified areas of improvement and executed strategies to enhance
office efficiency.
• Performed a range of simultaneous tasks to meet operational
demands effectively.
• Research and compile data for monthly reports, ensuring accuracy
and efficiency. Contributed to a 25% increase in report accuracy
through meticulous data gathering and analysis.
• Created and updated both physical and digital record files to maintain
accurate documentation.
• Developed and maintained filing systems for over 200 documents.
Improved organization and accessibility by 25% through the
implementation of efficient filing practices.
• Provided top-notch administrative support to supervisors and team
members. Assisted in scheduling appointments, managing calendars,
and coordinating meetings to promote office excellence.
REFERENCES
Available upon request.
