Adeosun Martha

Adeosun Martha CUSTOMER SERVICE REPRESENTATIVE PORTFOLIO Solving problems with empathy and precision whilst creating calm in chaos. ABOUT ME I am a calm, people-focused customer care professional with over 3 years of experience handling support via email, chat, and calls. I enjoy solving problems, helping customers feel heard, and making sure they leave each interaction better than they came. I take ownership of issues, communicate clearly, and always aim to deliver a smooth, respectful experience. Skilled in resolving issues quickly, communicating with empathy, and using tools like CRM systems to stay organized. Known for staying calm under pressure, taking full ownership of tasks, and building trust with customers across different industries. MY SOFT SKILLS AND SERVICES Team Management. Product Payment Processing. Onboarding. Online Chat Support. E-commerce Support. Customer Feedback Documentation. Customer Engagement. Customer Relationship Management. Complaint Management. Call Logging. Customer Care. Order Processing. Order tracking. Call Center Managemen Active Listening. Troubleshooting Phone Support Product Onboarding Inbound Inquiry Email Support MY HUBSPOT SET-UP Industry Growth Customer service market expected to reach $150B by 2030. Industry Growth BUSINESS PITCH Customer service market expected to reach $150B by 2030. Industry Growth Customer service market expected to reach $150B by 2030. Creating a Customer's Ticket on Hubspot Responding to a customer's complaint via Email on Hubspot Logging a Customer's Inbound Call on Hubspot BUSINESS PITCH Creating an automatic welcome chatbot CRM TOOLS I USE Google Workspace HubSpot Trello Intercom Zendesk Freshdesk Education & Certification EDUCATION : UniversityofIlorin | B.Sc Microbiology | 2017 - 2022 CERTIFICATION : ICSMP | Human Resources Management Certificate | 2023 TRAINING Career Crafters Academy | Virtual Assistant Training | 2025 Thank You Thankyou for taking the time to go through my portfolio. I am looking forward to new opportunities where I can keep doing what I enjoy — helping people, solving problems, and making every customer interaction a positive one.