ADEOLA KAFAYAT ALABI
SALES AND CUSTOMER SERVICE SPECIALIST | LEAD GENERATION & COLD
CALLING EXPERT
LAGOS, NIGERIA
--| www.linkedin.com/in/adeola-kafayat
PROFESSIONAL SUMMARY
Dynamic sales and customer service specialist with a proven track record in lead
generation, cold calling, and customer relationship management. Adept at driving
revenue growth through strategic sales initiatives and innovative cold calling techniques.
Demonstrated success in enhancing customer satisfaction and optimizing sales processes
to achieve measurable results.
CORE SKILLS
Sales Strategy and Execution
Cold Calling
Appointment Scheduling
Communication and Interpersonal Skills
CRM Software (Hubspot, Salesforce, Zoho)
Lead Generation Expert
Customer Relationship Management
Performance Metrics and Reporting
Team Collaboration
Problem Resolution
PROFESSIONAL EXPERIENCE
Sales Representative
LaViVa,UK
July – September 2024
Exceeded sales targets by 20% or more through targeted cold calling and effective lead
generation.
Developed and maintained a robust pipeline of potential clients through proactive
outreach and relationship-building.
Conducted needs assessments and product demonstrations, leading to a 30% increase in
conversion rates.
Coordinated with the marketing team to create targeted campaigns, resulting in a 25%
boost in lead generation.
Managed client’s account and provided exceptional customer service, ensuring high
levels of client retention and satisfaction.
Lead Generation/Cold Calling
Nimi Inc, Lagos
March – June 2024
Identified and qualified new business opportunities through research and targeted
outreach, resulting in a 40% increase in qualified leads.
Managed a lead generation database, ensuring accuracy and up-to-date information for
effective follow-up.
Implemented strategies for cold-calling and email campaigns, generating an average of
200 new leads per month.
Scheduled appointments for the sales team and provided detailed briefing notes to
maximize meeting effectiveness.
Delivered high-quality customer service, addressing client concerns and providing
solutions that led to a 15% improvement in client engagement.
Customer Service Representative
Famatech Nig Ltd, Lagos
Jan 2022 – Sept 2023
Conducted high-volume outbound calls to potential customers, consistently achieving a
call-to-appointment conversion rate of 15%.
Utilized CRM software to track and manage leads, schedule follow-up calls, and
document customer interactions.
Promoted and upsold company products and services during customer interactions.
Achieved a 15% increase in sales conversion rates by identifying customer needs and
Coordinated with the sales team to ensure smooth transitions from initial contact to
appointment setting, enhancing team productivity.
Handled customer inquiries and resolved issues promptly, contributing to a 90% customer
satisfaction.
EDUCATION
International Studies and Diplomacy
University of Benin, Benin City, Edo State-
CERTIFICATION
Sales Funnel – Great Learning Academy
Sales Management - Great Learning Academy
Email Marketing – Great Learning Academy
Customer Relationship Management (CRM) - Udemy