Adeola Kafayat Alabi

Adeola Kafayat Alabi

$5/hr
Virtual Assistant || Telemarketer || Lead Generator || Customer Representative || Cold Caller
Reply rate:
100.0%
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lagos, Nigeria
Experience:
2 years
ADEOLA KAFAYAT ALABI SALES AND CUSTOMER SERVICE SPECIALIST | LEAD GENERATION & COLD CALLING EXPERT LAGOS, NIGERIA --| www.linkedin.com/in/adeola-kafayat PROFESSIONAL SUMMARY Dynamic sales and customer service specialist with a proven track record in lead generation, cold calling, and customer relationship management. Adept at driving revenue growth through strategic sales initiatives and innovative cold calling techniques. Demonstrated success in enhancing customer satisfaction and optimizing sales processes to achieve measurable results. CORE SKILLS  Sales Strategy and Execution  Cold Calling  Appointment Scheduling  Communication and Interpersonal Skills  CRM Software (Hubspot, Salesforce, Zoho) Lead Generation Expert Customer Relationship Management Performance Metrics and Reporting Team Collaboration Problem Resolution PROFESSIONAL EXPERIENCE Sales Representative LaViVa,UK July – September 2024  Exceeded sales targets by 20% or more through targeted cold calling and effective lead generation.  Developed and maintained a robust pipeline of potential clients through proactive outreach and relationship-building.  Conducted needs assessments and product demonstrations, leading to a 30% increase in conversion rates.  Coordinated with the marketing team to create targeted campaigns, resulting in a 25% boost in lead generation.  Managed client’s account and provided exceptional customer service, ensuring high levels of client retention and satisfaction. Lead Generation/Cold Calling Nimi Inc, Lagos March – June 2024      Identified and qualified new business opportunities through research and targeted outreach, resulting in a 40% increase in qualified leads. Managed a lead generation database, ensuring accuracy and up-to-date information for effective follow-up. Implemented strategies for cold-calling and email campaigns, generating an average of 200 new leads per month. Scheduled appointments for the sales team and provided detailed briefing notes to maximize meeting effectiveness. Delivered high-quality customer service, addressing client concerns and providing solutions that led to a 15% improvement in client engagement. Customer Service Representative Famatech Nig Ltd, Lagos Jan 2022 – Sept 2023      Conducted high-volume outbound calls to potential customers, consistently achieving a call-to-appointment conversion rate of 15%. Utilized CRM software to track and manage leads, schedule follow-up calls, and document customer interactions. Promoted and upsold company products and services during customer interactions. Achieved a 15% increase in sales conversion rates by identifying customer needs and Coordinated with the sales team to ensure smooth transitions from initial contact to appointment setting, enhancing team productivity. Handled customer inquiries and resolved issues promptly, contributing to a 90% customer satisfaction. EDUCATION International Studies and Diplomacy University of Benin, Benin City, Edo State- CERTIFICATION  Sales Funnel – Great Learning Academy  Sales Management - Great Learning Academy  Email Marketing – Great Learning Academy  Customer Relationship Management (CRM) - Udemy
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