Adeola Christiana Bankole

Customers are the lifeblood of any business, and exceptional service is the key to earning their trust and loyalty. Understanding the importance of every customer interaction, I have built a career focused on delivering outstanding support, troubleshooting issues effectively, and driving customer retention.

With experience handling 80+ customer calls daily in a fast-paced call center environment, I have honed my ability to resolve inquiries efficiently, prevent ticket rollover, and provide tailored solutions that meet customer needs. My commitment to first-call resolution has not only enhanced customer satisfaction but also streamlined support operations. Additionally, I have engaged in outbound customer interactions, ensuring proactive issue resolution and product retention.

Beyond individual interactions, I believe in continuous improvement—both in personal growth and in optimizing customer service processes. I have collaborated with internal teams to refine workflows, share valuable customer feedback, and enhance the overall service experience. My proficiency with CRM systems, phone and chat support tools, and multi-channel engagement enables me to navigate customer interactions seamlessly.

I am eager to bring this customer-first mindset to your team and contribute to strengthening customer relationships, retention, and overall satisfaction. I welcome the opportunity to discuss how my experience aligns with your needs.