Adeola Elizabeth Ayo-Oyekunle
Lagos, Nigeria.-| -
WORK EXPERIENCE
PROFILE
Business Manager/Customer relations officer
Richfield Nigeria (PropVest subsidiary of Richfield)
July 2020 to present
·Set goals and developed business direction for
revenue growth.
·Managed customers’ journey by effectively addressing
requests and complaints to achieve a 70% customer
retention rate.
·Obtained customer feedback to assist the Tech team
in the development of user-friendly digital products
·Ensured a 35-40% customer referral rate in a one-year
period.
·Pursued leads and moved them through the sales
cycle.
·Research planned and implemented new target
market initiatives.
·Trained business development and customer service
interns.
Operations Officer
Chamsswitch Ltd
June 2019- July 2020
● Managed daily B2B email correspondence.
● Managed customer experience and ensure the
resolution of chargeback disputes and general
complaints.
● Converted substantial sales lead to active customers
as a Direct Sales Agent for the company’s loan service.
Highly skilled customer relations and
customer support professional, with vast
experience in the finance and real estate
industries, passionate about enhancing
service delivery and customer satisfaction
for business success. Also proficient in
marketing communications and digital
content management.
SKILLS &
PROFICIENCIES
Excellent virtual and in-person
communication skills.
Active listening and Emotional
Intelligence skills.
Critical thinking and problem-solving
skills.
CRM Software proficiency (HubSpot,
Zendesk).
Organizational and interpersonal
skills.
Microsoft Office and Google Suites
proficiency.
Adeola Elizabeth Ayo-Oyekunle
Lagos, Nigeria.-| -
WORK EXPERIENCE
Administrative/Social Welfare Officer
Osun state ministry of women, children and social
affairs (Remand Home)
June 2019- July 2020
Managed inter-departmental correspondence
and other administrative duties.
Trained juveniles on social and creative skills.
Managed intra- and inter-facility committal and
transfer of juveniles.
Personal assistance/ front desk officer (Internship)
DC Global services
February 2013- December 2014
EDUCATIONAL
QUALIFICATION
University of Lagos, Akoka, Yaba, Nigeria
2014 - 2018
Bachelor of Science (BSc) in SOCIAL
WORK
Moshood Abiola Polytechnic, Ogun State
2011 - 2013
Ordinary National Diploma (OND) in
Accounting
CERTIFICATION
Introduction to CRM with HubSpot
September 2021
● Attended to customer inquiries.
● Managed employer's calendar and mail
correspondence.
OTHER INTERESTS
Beauty Entrepreneurship (Adeolaayo
Beauty Services)
Applied Psychology
Reading
Travelling
