Adeola Adeniji

ADEOLA ADENIJI CUSTOMER SUPPORT SPECIALIST CONTACT --9, Kongi layout, Bodija. Ibadan EDUCATION 2008 - 2012 BOWEN UNIVERSITY Bsc Mass Communication SKILLS CRMS: Zendesk, Intercom, HubSpot, Fresh desk, Zoho desk Project Mgt tool: Trello, Asana, Monday.com Productivity tools: Micosoft office, Google workspace. Scheduling: Calendly AI Tool: chatGPT, Gemini PROFILE SUMMARY Dedicated Customer Support Specialist with experience in delivering exceptional customer service and fostering strong client relationships. Proficient in the use of CRM platforms with a proven track record of achieving high customer satisfaction and retention rates. Skilled at resolving complex customer inquiries, streamlining support processes, cross-functional collaboration, problem-solving, and tailoring solutions to meet diverse customer needs. WORK EXPERIENCE Remote Gigs Technology Customer Support Specialist MAY, 2024 - PRESENT Managed enquiries from students and prospective learners, addressing questions about courses, enrollment, fees, and schedules. Assist students with accessing course materials, navigating the learning platform, and resolving technical issues. Address and resolve student concerns promptly and professionally, escalating issues to appropriate departments when necessary. Work closely with the admissions, technical, and academic teams to ensure a smooth student experience. Collect and document student feedback to improve service quality and identify opportunities for enhancing the learning experience. Max World Digital Hub Customer Service Manager 2021 - 2023 Oversee and resolve escalated customer concerns, ensuring quick and effective resolution while maintaining a positive brand image. Stayed up-to-date with industry trends and emerging technologies to enhance customer retention efforts. Used data and customer feedback to identify trends, pain points, and opportunities for improving the customer experience. Managed team, resources and operations to ensure seamless customer experience. Automation tool: Zapier Allen Brown Studios 2017 - 2020 Marketing Manager & Specialist LANGUAGES English: Fluent Assist clients with inquiries in person, over the phone, and via email. Schedule and confirm appointments for shoots and consultations. Provide detailed information about services, packages, and pricing. Handle client concerns and feedback professionally, escalating issues to management when necessary. Manage and maintain the studio’s booking system and calendar. Coordinate with the team to ensure smooth client experiences. Assist clients with selecting and purchasing packages and products Stellar Vera Development Company 2017 - 2020 Customer Relations Manager Created workflow processes that reduced response and improved customer satisfaction, leading to a wholesome experience. Planned a reorder system that helped Eliminate stock out and ensured timely reorder. Maximization of Consumables which gave value in relation to price. Providing leadership, motivation, direction and support to team members. Maintaining customer relationships by creating a functional database of every event customer. Execution of client retention program featuring Packaged deals and tailored service offerings based on client feedback thereby boosting repeat business. Reporting of weekly activities to outlet head.